Technical Service Coordinator

About the role

Aspen Multi System Corp. is seeking a highly organised and detail-oriented Technical Service Coordinator to join our team in San Juan City, Metro Manila. In this full-time role, you will be responsible for providing administrative and technical support to our customer service and technical team.

What you'll be doing

• Coordinate and schedule appointments for technical service visits
• Manage and maintain customer service records and case files
• Provide administrative support to the technical service team, and filing
• Communicate with other departments to provide other updates on service requests and resolve any queries or concerns
• Assist with the preparation of reports and presentations
• Collaborate with other departments to ensure efficient and effective service delivery; item delivery and dispatch

What we're looking for

• Minimum 2 years of experience in a similar administrative or customer service role;
• Strong verbal and written communication skills, with the ability to interact with customers and technical staff
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Attention to detail and a problem-solving mindset
• Familiarity with customer service and technical support processes

About us

Aspen Multi-system Corporation is the country's leading supplier of healthcare training equipment, from manikins and task trainers to the highly sophisticated Human Patient Simulator® and SurgicalSIM® from METI®, Medical Education Technologies, Inc.®. We provide quality training equipment for the needs of nursing and medical schools, hospitals, EMS crews, search & rescue teams, and other first responders. Aspen Multi-system Corporation is not a gray market distributor of healthcare training equipment, as most other suppliers in the Philippines. Aspen's product line includes: laboratory equipment, microscopes, grain and other agricultural meters and testers, thickness testers, moisture meters, laboratory balance, scales, laboratory ovens, incubators, shakers, anatomical models, . . . Aspen Multi-system Corporation is also the undisputed leading supplier of digital language laboratory and speech laboratory in the Philippines. Aspen's main clientele is the educational sector, both private and public educational institutions, from elementary and secondary schools to colleges and universities. Aspen also caters to the needs of medical institutions and the industrial and pharmaceutical sector, the food and beverage industry, tobacco industry, petroleum industry, and the agriculture sector for their laboratory equipment needs. Aspen also manufactures its own line of laboratory furniture, chemistry, biology, physics, demonstration tables, and fume hoods widely known for their quality, reliability and safety.