Technical Service Coordinator – Industrial Equipment

Technical Service Coordinator – Industrial Equipment

Romanoff International Supply Corp. | Amityville, NY

About Us

Romanoff International Supply Corp., established in 1949, is a leading supplier of advanced industrial equipment, including precision 3D wax printers, laser welding and engraving systems, and induction melting and casting equipment.

We serve customers in the jewelry, aerospace, medical, dental, and industrial manufacturing industries.

Position Overview

We are seeking a highly organized, technically inclined Technical Service Coordinator to work alongside our Service Manager and support our team of field service technicians.

This position combines service department coordination, customer support, technical troubleshooting, and hands-on equipment training.

The ideal candidate has a mechanical, electrical, or electromechanical background, excellent organizational skills, and the ability to communicate effectively with customers and technicians.

Key Responsibilities

Technical Support & Customer Service

• Serve as an initial point of contact for customers requiring technical assistance.
• Assist customers with basic equipment troubleshooting and help determine when technician support is necessary.
• Develop a working knowledge of our industrial 3D printers and related equipment through manufacturer and in-house training.
• Perform equipment setup, basic installations, and customer training after completing the required technical training.
• Occasionally travel to customer locations for equipment installations and training.

Service Department Coordination

• Work closely with the Service Manager to coordinate daily service activities and technician schedules.
• Create, manage, and follow up on service tickets to ensure timely resolution.
• Communicate with customers regarding service status, scheduling, and equipment repairs.
• Coordinate service parts, replacement components, and equipment returns.
• Maintain accurate service records and follow up on outstanding service issues.
• Assist with improving service department efficiency and customer satisfaction.

Administrative & Financial Responsibilities

• Prepare service invoices and follow up on outstanding customer payments.
• Maintain accurate service documentation and customer records.
• Assist with service quotations, parts orders, and warranty tracking.

Qualifications

• Previous experience in technical service coordination, equipment support, or a related industrial environment.
• Mechanical, electrical, electromechanical, or technical hardware experience strongly preferred.
• Ability to understand technical equipment and learn basic troubleshooting procedures.
• Strong organizational skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and familiarity with service management or ticketing software.
• Ability to manage multiple priorities and work independently.
• Experience with industrial machinery, 3D printers, or manufacturing equipment is a plus.
• Bilingual English/Spanish is a plus.
• Willingness to travel occasionally for customer installations and training.

Compensation & Benefits

• Annual salary: based on qualifications and technical capabilities.
• Health and dental benefits.
• Paid technical training.
• Opportunities for professional growth and advancement.
• Work with advanced Digital manufacturing and industrial technologies.
• Established company with a professional and experienced service team.

Join Romanoff International and help support the next generation of advanced manufacturing technology.

Pay: $62,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off

Work Location: In person