Technical Service Coordinator (Workplace Management)

Job Purpose

We are looking for a well-organized and proactive Technical Service Coordinator to support our Maintenance Manager and technician team. This role serves as the main coordinator between users, technicians, contractors, and internal departments, ensuring that service requests, maintenance activities, documentation, and projects are completed efficiently.

Key Responsibilities

·       Monitor incoming repair and maintenance requests through the Service Request system.

·       Review, prioritize, and assign service requests to the appropriate technicians.

·       Follow up on work progress and ensure that technicians attend to assigned tasks within the required timeline.

·       Coordinate with users after work completion and follow up on their feedback and service ratings before closing requests in the system.

·       Provide administrative and documentation support to the Maintenance Manager and technician team.

·       Prepare and process Purchase Requisitions (PRs) and Purchase Orders (POs), including following up on related documents and approval status.

·       Maintain and organize service contracts, maintenance records, project documents, and other relevant information.

·       Record and monitor project progress, budgets, expenses, and related data.

·       Prepare reports and work-status updates to support operational planning and management decisions.

·       Coordinate with and monitor the performance of technicians, contractors, and service providers.

·       Support the operation of meeting rooms, including meeting room systems and audiovisual equipment.

·       Perform basic troubleshooting and coordinate with the relevant teams when technical issues arise.

·       Perform other duties as assigned.

Qualifications

·       Bachelor’s degree in Business Administration, Management, Engineering, or a related field.

·       Experience in administrative coordination, maintenance support, facility management, or a related role is preferred.

·       Strong coordination, follow-up, and task-prioritization skills.

·       Good command of Microsoft Office, particularly Excel, Word, and PowerPoint.

·       Comfortable learning and working with Service Request systems and other digital platforms.

·       Good computer skills and the ability to perform basic technical troubleshooting.

·       Detail-oriented, responsible, and able to manage multiple tasks and documents systematically.

·       Good communication and interpersonal skills, with the ability to coordinate effectively with users, technicians, contractors, and internal teams.

·       Basic knowledge of building systems, maintenance operations, or meeting room equipment would be an advantage.

Preferred Attributes

• Proactive and highly organized.
• Strong sense of ownership and accountability.
• Able to follow up closely and ensure that no request is left unresolved.
• Service-minded and comfortable communicating with different stakeholders.
• Able to manage each request from initial assignment through completion, user feedback, and final closure.