Technical Service Desk Analyst

We're Hiring: Technical Service Desk Analyst | ITSM, ServiceNow & M365 | Bengaluru / Hyderabad | 2–6 Years

Techwurkz is hiring a Technical Service Desk Analyst for a leading global consulting organization. If you have experience in IT Service Desk, ITSM, ServiceNow, and end-user support, this is an excellent opportunity to support enterprise cloud and infrastructure operations in a fast-paced global environment.

What this role offers

✔ Support enterprise cloud-managed services and global IT operations.
✔ Work with ServiceNow, Microsoft 365, ITIL, and modern service management tools.
✔ Collaborate with global teams to deliver exceptional technical support and customer experience.

Position Details

✔ Role: Technical Service Desk Analyst
✔ Experience: 2–6 Years
✔ Location: Bengaluru & Hyderabad
✔ Work Model: Hybrid / Onsite (as per business requirements)
✔ Shift: 24x7 Rotational Shifts (Sunday–Saturday)
✔ Employment Type: Full-time

What You'll Do

✔ Provide Tier 1.5 technical support via phone, email, chat, and ITSM tools.
✔ Troubleshoot application, Microsoft 365, Windows, network, and user access issues.
✔ Manage incidents, service requests, change, and problem management activities.
✔ Monitor ticket queues, meet SLAs, and ensure timely issue resolution.
✔ Coordinate with cross-functional teams to resolve technical issues.
✔ Maintain knowledge articles, documentation, operational reports, and support handovers.

What We're Looking For

✔ 2–6 years of experience in a Technical Service Desk or IT Support role.
✔ Strong knowledge of ITSM, ServiceNow, Microsoft 365, Windows, and ITIL processes.
✔ Experience supporting applications, user accounts, authentication, collaboration tools, and endpoint issues.
✔ Excellent troubleshooting, communication, and customer support skills.
✔ Flexibility to work in a 24x7 rotational support environment.

Mandatory Skill Stack

Technical Service Desk IT Service Management (ITSM) ServiceNow Incident Management Change Management Problem Management Microsoft 365 Windows Active Directory Office 365 IT Support End User Support Customer Support SLA Management Ticketing Systems

Preferred Skills

✔ ITIL Certification.
✔ Microsoft Teams, SharePoint, Zoom, Citrix, VDI.
✔ Amazon Connect, Five9, virtualization platforms.
✔ Network troubleshooting, authentication, password resets, and cloud support.

To Apply

Please send your updated resume to [email protected]

TECHWURKZ TALENT
Connecting Talent. Enabling Growth. Building Future-Ready Workforces.

W: www.techwurkz.com
E: [email protected]
L: www.linkedin.com/company/techwurkz/

To view more job posts please visit:
https://www.linkedin.com/showcase/techwurkz-talent/

Pay: Up to ₹600,000.00 per year

Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad, Hyderabad District)