Technical Service Engineer (Automotive)

Technical Service Engineer

Job Summary

The Technical Support Engineer is responsible for providing technical assistance to dealers and internal stakeholders, ensuring effective resolution of vehicle-related issues and supporting continuous product quality improvement. This role serves as the key liaison between local operations and Headquarters (HQ) engineering teams to deliver technical excellence and enhance customer satisfaction.

Key Responsibilities

• Provide timely technical support and troubleshooting assistance to dealers and service teams for vehicle-related concerns.
• Coordinate with HQ Engineering teams to investigate technical issues, implement technical updates, and support product improvement initiatives.
• Collect, review, and analyze field quality data and technical cases to identify trends, root causes, and corrective actions.
• Monitor and manage technical problem reports, providing guidance and recommendations to dealers for effective issue resolution.
• Support product quality improvement activities by verifying field concerns and following up on corrective actions.
• Review, validate, and translate technical documents, service bulletins, user manuals, and repair instructions to ensure accurate communication to dealers.
• Prepare technical reports, service performance analysis, and documentation for management review and decision-making.
• Support technical training, knowledge sharing, and dealer capability development programs.
• Collaborate with cross-functional teams including Aftersales, Quality, Product, and Engineering to improve service performance and customer satisfaction.
• Perform other duties and special projects as assigned by management.

Qualifications

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Automotive Engineering, or related fields.

• Minimum 2 years of experience in technical support, service engineering, vehicle diagnostics, quality analysis, or related technical roles.

• Experience in the automotive industry, OEM, distributor, or dealer network is preferred.

Knowledge & Skills

• Strong understanding of automotive systems, vehicle diagnostics, and repair processes.
• Excellent analytical and problem-solving skills with a structured approach to troubleshooting.
• Ability to interpret technical manuals, wiring diagrams, and engineering documentation.
• Good communication and stakeholder management skills.
• Proficiency in Microsoft Office applications and technical reporting.

Languages

• Good command of English, both written and spoken.