Technical Service Engineer

该职位来源于猎聘 Responsibilities:

• Execute and implement sales and account management activities, including value-based selling, product promotion, key account management, complaint resolution, technical issue troubleshooting, price negotiations, and demand forecast accuracy management.
• Serve as the primary on-site partner to customers, maintaining a strong and regular presence at customer manufacturing facilities to understand operations, processes, and business priorities firsthand.
• Build long-term, strategic partnerships with key accounts by establishing trusted relationships at all organizational levels, from shop floor and engineering teams to management and decision-makers.
• Engage closely and proactively with PCB/fabrication customers to identify needs, defend, and grow existing business, and uncover new commercial and technical opportunities through continuous on-site collaboration.
• Collaborate cross-functionally with internal teams (R&D, technical service, operations, and commercial) to accelerate new product development, validation, and commercialization by contributing real-time field insights and customer feedback.
• Leverage technical expertise to expand Qnity product applications across different customer processes, equipment platforms, and manufacturing technologies.
• Work closely with the commercial and technical service teams to deliver end-to-end customer support, including on-site technical service, new product introductions, installation support, process optimization, and critical troubleshooting.
• Act as a trusted advisor to customers by combining strong technical capability with consultative selling to deliver sustainable value and long-term growth. Qualifications:
• Experience in sales, technical, or engineering roles, preferably within the electronics or related manufacturing industries.
• Experience in the PCB or FPC industry; hands-on knowledge of EP - electrolytic copper plating processes // pulse plating & via filling process // PTH - electroless copper or related.
• Bachelor’s degree or higher in Chemistry, Chemical Engineering, Materials Science, or a related technical discipline.
• Fluent in Thai and English, both written and spoken.
• Proficiency in Mandarin is an advantage. (Candidates without PCB experience but with chemical engineering background and Mandarin skills will also be considered)
• Strong ability to work independently while also contributing effectively as part of a cross-functional team.
• Demonstrated initiative with strong problem-solving skills and a proactive, solution-oriented mindset.
• Self-motivated professional with strong work discipline, interpersonal effectiveness, and leadership potential.
• Willing and able to spend significant time at customer sites, including frequent travel, to build deep customer engagement and provide on-site support.
• Ability to take initiative, identify problems and suggest solutions.
• Willing to travel and obtain a driving license.