Technical Service Engineer

Technical Service Engineer - SolarEdge Technologies - Bengaluru Area, India

Location: Bangalore, India.

Reporting to: Service Manager - India

Responsibilities

• Answer inbound calls and e-mails from customers and help them troubleshoot resolve customer complaints.
• Provide updates to knowledge database used by other technical support representatives with new troubleshooting information.
• Remote troubleshooting of solar inverter and monitoring products.
• Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
• Manage the monitoring database of customer installations.
• Document all activity in database and software platforms.
• Create layouts on the monitoring site at customer s request.
• Manage spares inventory.
• Create custom reports.

Job Requirements

• Engineering or technical qualification in electrical and electronics a must.
• At least two years of experience in professional customer service and in technical helpline or remote support.
• Basic understanding of IP network technology would be advantageous.
• Experience with solar electric products.
• Exceptional listening and questioning skills.
• Outstanding verbal and written communications skills in English. Other regional languages is an advantage.
• Ability to multitask in a very fast-paced environment.
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
• General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.

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