• Location: Atlanta , Georgia
• Type: Direct Hire
• Job #11805
• Salary: $135,000

Location Type: Hybrid

Technical Service Engineer

Position Summary

The Technical Service Engineer (TSE) plays a critical role in supporting long-term customer success by ensuring automation systems operate reliably and efficiently. This position provides responsive technical support, resolves complex field issues, and builds strong customer relationships through dependable service and engineering expertise.

TSEs serve as a key technical resource for customers, providing support through phone, email, remote diagnostics, and onsite troubleshooting. With direct visibility into system performance and customer needs, the TSE is often the first to identify potential risks, recurring challenges, and opportunities for improvement.

The Technical Service Engineer works closely with Sales, Application Engineering, and other regional teams to ensure customers receive timely and effective technical support. In addition to resolving immediate issues, the TSE contributes to continuous improvement by documenting recurring problems, sharing field-proven solutions, and helping internal teams better anticipate customer needs.

Key Responsibilities

• Serve as a primary technical support contact for customers within the assigned region.
• Proactively troubleshoot and resolve technical issues through onsite support, hands-on diagnostics, and remote assistance.
• Diagnose issues involving automation controls, PLCs, motion systems, robotics, networking, HMI platforms, and related technologies.
• Partner with Sales, Application Engineering, and other field team members to support regional customer strategies and business objectives.
• Advise customers on equipment maintenance, system optimization, troubleshooting best practices, and effective product utilization.
• Provide technical guidance and support through phone, email, remote access, and in-person customer visits.
• Identify recurring technical issues and document solutions to improve internal support resources and knowledge sharing.
• Communicate customer feedback and field observations to appropriate internal teams.
• Assist with customer training, system onboarding, and technical demonstrations as needed.
• Maintain a high level of professionalism and responsiveness while representing the organization in customer environments.
• Travel to customer facilities as required to support installations, troubleshooting, training, and ongoing technical needs.

What Makes This Role Unique

• Advanced Technology: Work with sophisticated industrial automation, controls, motion, robotics, networking, and HMI technologies.
• Customer Impact: Directly influence customer productivity, system reliability, and overall satisfaction.
• Technical Variety: Solve challenging real-world engineering problems across a wide range of industrial applications.
• Career Growth: Gain exposure to cutting-edge automation technologies while working alongside experienced engineering and sales professionals.
• Visible Impact: Play a direct role in strengthening customer relationships and identifying opportunities for continuous improvement.

Required Skills & Qualifications

• Strong customer-facing communication skills and sound technical judgment.
• Collaborative, proactive, and solutions-oriented mindset.
• Bachelor of Science degree in Engineering or a related technical field from a four-year college or technical school; equivalent combination of education and experience may be considered.
• Practical programming experience with technologies such as IEC 61131-3, C#, C++, JavaScript, or TypeScript.
• Understanding of object-oriented programming concepts preferred.
• Experience designing, programming, commissioning, and troubleshooting industrial automation systems.
• Familiarity with browser-based HMI platforms such as TwinCAT HMI or similar technologies.
• Basic configuration and troubleshooting experience with Unix-based operating systems.
• Working knowledge of:
  • PLC programming and controls
  • Motion control systems
  • Robotics
  • Distributed I/O
  • Industrial networking
  • Fieldbus systems, including EtherCAT
  • HMI technologies
• Proficiency with Windows-based computer systems and industrial networking concepts.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to remain composed and effective when addressing time-sensitive customer issues.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts clearly to customers and internal teams.
• Ability and willingness to work independently in customer environments.

Work Location

This position follows a hybrid work model and is based in the Atlanta, GA area. The Technical Service Engineer will divide time between customer site visits, remote technical support, and collaboration with the office and regional team.

Office attendance will be flexible based on business needs, customer requirements, and travel schedules.

Travel Requirements

This position requires a willingness to travel on short notice and is expected to involve 50%+ travel.

Travel may include:

• Local and regional customer visits
• Day trips and overnight stays
• Occasional extended assignments
• National travel based on customer and business requirements

All business-related travel expenses will be reimbursed in accordance with company policy.

Benefits

• Privately held, family-oriented culture that encourages collaboration, innovation, and strong customer relationships.
• Generous Paid Time Off and 12 paid holidays.
• Employer-paid High-Deductible Medical Plan, Dental, and Vision coverage for employees and families.
• 401(k) plan with up to 6% employer match.
• Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability insurance.
• Optional Accident, Critical Illness, Indemnity, and Pet Insurance.
• Professional development and training opportunities.
• CarData Program with fixed monthly reimbursement plus variable monthly mileage reimbursement.
• Additional monthly vehicle reimbursement of approximately $200–$800, depending on location.

Physical Requirements

The physical requirements below represent the demands necessary to successfully perform the essential functions of the position, with or without reasonable accommodation:

• Ability to sit and stand for extended periods.
• Ability to work with computer screens and other electronic equipment for extended periods.
• Ability to occasionally lift and carry items weighing up to 50 pounds.
• Ability to bend, stoop, reach, and move as necessary to perform job responsibilities.
• Manual dexterity to operate tools, computers, and industrial equipment.
• Sufficient vision and hearing to safely perform essential job functions.