Technical Service Engineer

Role Description

The Technical Service Engineer is responsible for leading the field technicians in installing, commissioning, servicing, and maintaining commercial coffee machines and related equipment at customer locations and Soul Coffee facilities. The role involves diagnosing mechanical and electrical faults, carrying out preventive maintenance and repairs, managing tools and spare parts, and ensuring equipment operates safely and efficiently. The technician will also provide customers with basic guidance on machine operation, cleaning, and maintenance.

Key Responsibilities

• Install, service, and repair commercial and domestic coffee machines
• Perform routine preventative maintenance on espresso machines, grinders, and brewing equipment
• Diagnose mechanical, electrical, and plumbing faults and carry out effective repairs
• Respond to customer callouts in a timely and professional manner
• Maintain accurate service records and job reports
• Order and manage spare parts and tools inventory
• Provide guidance to customers on proper machine operation and basic upkeep
• Provide basic training to clients on machine operation and care
• Ensure all work meets safety and quality standards

Qualifications

• Previous experience in coffee machine servicing, electrical, mechanical, refrigeration, or related technical work areas
• Ability to read technical manuals and schematics
• Strong problem-solving and fault-finding skills

Compensation:

• Attractive compensation and benefits package

How to apply:

• Please email your CV to [email protected]
• Further information about the company can be found at www.soulcoffee.lk