Technical Service Engineer

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody.
• We strive to create the best possible experience for distributors, installers, and end users.
• That’s why our solar inverters, energy storage systems, and EV chargers are designed to be easy to install, reliable, and user-friendly.

Who We Are:

• Private equity-backed AISWEI is a provider of renewable energy solutions, including solar inverters, batteries, EV chargers, heat pumps, and energy management solutions.
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from Germany and China.
• With 32 GW of annual production volume in 2024, AISWEI is one of the major manufacturers of solar string inverters worldwide.
• AISWEI operates under its own brand in China and internationally under the SOLPLANET brand. It also serves global brands as an ODM service provider.
• Our international team shares a common goal: making renewable energy accessible and supporting local communities worldwide.

How you’ll help us:

• Provide technical troubleshooting support to distributors, installers, EPCs, and customers via phone, email, and digital communication channels.
• Deliver technical training sessions, webinars, and product presentations to distributors, installers, service partners, and internal colleagues.
• Provide technical support during customer meetings and pre-sales activities when required.
• Build and maintain strong relationships with distributors, installers, EPCs, and service partners.
• Collaborate with the Sales team to support customer relationships and business development.
• Work closely with Product Management, R&D, and headquarters to resolve technical issues and improve products and processes.
• Monitor relevant Italian technical regulations and grid-code requirements.
• Support the qualification, onboarding, and management of authorized service partners.
• Document technical cases and customer interactions accurately in the CRM system.

Location: Remote within Italy

Employment type: Full-time

Travel: Regular travel within Italy and occasional international travel

Your background and skills:

• Bachelor’s degree or equivalent qualification in Electrical Engineering, Electronic Engineering, Renewable Energy Engineering, or a related technical field.
• Previous experience in technical support, commissioning, after-sales service, application engineering, or a similar technical role is preferred.
• Experience in the photovoltaic, renewable energy, or electrical industry is an advantage.
• Experience with PV inverters, energy storage systems, or EV chargers is beneficial but not mandatory.
• Experience working with distributors, installers, or EPC companies is an advantage.
• Good understanding of photovoltaic systems, energy storage systems, and/or EV charging solutions.
• Knowledge of electrical standards and grid-code requirements is an advantage.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to explain technical topics clearly to both technical and non-technical audiences.
• Experience with CRM or ticket-management systems is an advantage.
• Comfortable working in an international and cross-functional environment.
• Fluent Italian and business-fluent English, both written and spoken.
• Willingness to travel within Italy and occasionally internationally.
• Valid driving licence.

What we offer:

• International Team Environment: Join colleagues from diverse cultural and professional backgrounds who collaborate closely with a strong team spirit.
• Ownership and Impact: Take responsibility from day one and have the freedom to contribute your ideas and make a meaningful impact.
• Value-Driven Culture: Be part of a company with flat hierarchies and approachable, supportive leadership.
• Multicultural Workplace: Work with colleagues from different cultures and perspectives in an international environment.
• Professional Growth Opportunities: Develop your skills and expertise while building your long-term career within the renewable energy industry.
• Growing Industry: Join an ambitious and rapidly expanding Solplanet team and contribute to the energy transition.

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.