Technical Service Engineer

Proximus Global , combining the strengths of Telesign, BICS, and Route Mobile , is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.

Key highlights

Powering over 13 billion digital communications each month

Supporting 3,500+ active customers — enterprises, OTTs, and mobile operators — through 50+ global offices across 100+ countries

Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices

Driving innovation in 5G , private networks and IoT enablement, positioning Proximus Global as a next-generation leader

Committed to a unified vision, unlocking new opportunities and enabling seamless global communications for businesses worldwide

Please note: this role is based in Singapore , with short trips across Asia for customer engagements.

About The Role This role owns the customer lifecycle in the APAC region, with a focus on Japanese customers. The customer lifecycle includes pre-sales, delivery and service management, with a main focus on customer engagements across the full product suite (Connect).

You will bring great value to engagements with Japanese customers by leveraging your business-level Japanese proficiency and cultural understanding, bridging the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations).

Your responsibilities

• Collect and assemble all customers’ technical requirements from a technological and topological perspective
• Provide feedback to in-region leadership with regular and structured inputs, and recommend the necessary investments in Japan to cover future customers’ needs
• Manage the structural issues of customers’ products and take the necessary steps to strengthen the resilience of the different services
• Be fully accountable for technical customer satisfaction (CSAT): measure and analyse customer satisfaction and craft improvement plans when necessary

Your profile

• Bachelor’s degree in Engineering and relevant experience (3–5 years) in the international telecommunication business or in operating mobile networks
• Technical expertise in mobile data (IPX, LTE, SMS and signalling)
• Readiness to travel for short trips in Asia for customer engagements
• Ability to develop and maintain long-term, trusted relationships with customers and colleagues
• Ability to communicate easily with customers in their own language, and to defend the company’s interests during negotiations with third parties
• Very good presentation skills, and ease in coping with different cultural specificities in a multicultural, innovative and changing environment
• Customer-focused, result-oriented and stress-resistant
• At least business-level proficiency in Japanese and English

Why Proximus Global?

Global & Inclusive

Work with diverse teams across 100+ countries, embracing a truly international culture.

Growth-Focused

Develop your career through tailored learning, leadership programmes, and internal mobility.

Innovation-Driven

Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies.

Flexible Workstyle

Enjoy hybrid working with the option to work remotely, and even from abroad for up to 10 days a year.

Efficient & Scalable

Be part of a company that values simplicity, operational excellence, and smart growth.

Comprehensive Benefits

Enjoy a competitive and thoughtfully designed salary package, with a wide range of benefits.