Technical Service Engineer

Field-based, and providing customer support across the UK and Ireland.

Job Objectives

• To carry out installations, service and breakdown requests.
• To demonstrate first class customer care.
• Positively represent the Soraluce UK brand at all times.

Specific Responsibilities

• To communicate positively and efficiently with the Service Desk at all times.

• To complete and return all relevant documentation and liaise with the Service

  Desk on a daily basis.

• To visit customer sites to diagnose, install, service and repair machines.

• Leave jobs in full working order and complete the service check,

  alignment/geometry sheets and upload to the customer file on Sharepoint.

• Liaise with customers.

• To notify the Service Desk when job is complete.

• At customer sites, familiarise yourself with customer rules and working

  practices, including their health and safety policies.

• Always follow as a minimum requirement, the generic RAMS using all

  recommended PPE.

• To feedback to the Service Desk problems/issues on site.

• To notify the Service Desk when parts need collecting.

• When the job/customer dictates, there could be a requirement to lodge away

  from home.

• Ensure all measures are carried out to reduce the risk of accidents.

• Any other duties that may be required of you.

General Responsibilities

• Adhere to Company Policies and Procedures.

• Adhere to guidelines as detailed in BS EN ISO 9001: 2015 and BS EN ISO 14001: 2015.

• Health and Safety compliance at all times.

• Adhere to the Company Expenses Procedure.

• Ability to install, service and repair CNC machines and equipment.

• Ability to fault find, diagnose and correct errors as identified on CNC machine

  tools.

• Ability to assemble, set up and dismantle hydraulic, pneumatic and large

  associated mechanical assemblies.

• A team player with the ability to work on own initiative and problem solve.

• Knowledge of part identification and understanding of engineering drawings.

• Mechanical and electrical qualifications/experience.

• PLC knowledge.

• Excellent customer service, communication and organisational skills.

• PC literate.

• Previous experience of a service team environment.

• Always ensure your skills set, knowledge and experience are adequate to

  complete the tasks required of you.