Technical Service Engineer

Responsibilities

• Act as the senior technical escalation point for complex issues across solar, EV charging, home automation, and energy management systems
• Guide Level 1 and Level 2 technicians, installers, and service partners through troubleshooting and root cause analysis
• Partner with a global Level 3 expert group, Quality, and Sustaining Engineering to investigate product failures and define next steps
• Support teams remotely using service and diagnostic tools, with travel to the field for in-depth investigations
• Develop and deliver technical and installation training for internal teams and regional partners
• Bring field insights and recurring issues back to product, service, and engineering teams to improve current and future products
• Contribute to service plans, process improvement, and continuous improvement initiatives
• Own assigned cases through to resolution with timely follow-up

Qualifications

• Hands-on experience with EV charging, solar, batteries, power electronics, energy management, or a related electrical technology
• Experience supporting technicians, customers, or internal service teams in a technical environment
• Strong analytical and troubleshooting skills, including the ability to go beyond standard procedures and isolate root causes
• Solid understanding of how hardware, software, and connected systems interact
• Ability to turn incomplete information into a clear technical assessment and action plan
• Clear communicator with installers, support teams, customers, and engineers
• Comfortable handling sensitive customer situations and explaining technical realities
• Self-directed, able to manage competing priorities and learn new products quickly
• Willingness to travel to field sites as needed

Education Requirements

• Degree in Electrical Engineering, Electrical Engineering Technology, or a related technical field, or equivalent hands-on experience