Technical Service Engineer (Plumbing & Hardware)

About the Role

Location: Ermita, Manila

Role Type: Full-time (Onsite)

Department: Technical Services

Reporting to: Product Technical Manager

As a Technical Service Engineer - Hardware & Plumbing , you will be responsible for the overall operation involving research, design, testing, evaluation, and development of all Hardware & Plumbing products under FELCO.

Other responsibilities include:

• Managing the Product Testing, Product Evaluation, Product Research and Product Development
• Being involved in Product Manual Generation and Packaging Reviews
• Regulating Test Equipment Management (Maintenance and Calibration) and Enhancement
• Initiating and planning Process Improvements
• Conducting Document Management (SOP's/WI's)
• Ensuring Laboratory Safety and Cleanliness
• Providing accurate, valid, and complete information by using the right methods/tools.
• Handling customer complaints, and providing appropriate solutions and alternatives within the time limits and also doing follow-ups to ensure resolution.
• Keeping records of customer interactions and processing customer accounts and file documents.

To succeed and grow in this role, you will be required to meet the following qualifications:

• Bachelor's degree in Mechanical Engineering or related field.
• Minimum of one (1) year of experience in a similar role
• A Licensed Mechanical Engineer is a plus
• Excellent product and market knowledge on hardware and plumbing
• Must be willing to work in Ermita, Manila

About FELCO

At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every one deserves.

We started in 2001, introducing innovative lighting and electrical products to the Philippine market. Over the past two decades, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy solutions through our brands — Firefly, Royu, ECOLum, and Herks. Today, we continue to fulfill our mission by entering into new categories and brands.

We stay fully committed to meeting the evolving needs of our customers and the industry. We also partner with internationally-recognized brands and products such as Chint, ABB and DCK to provide our valued customers with a diverse range of high-quality products.