Technical Service Engineer (specialty chemical)

RESPONSIBILITIES

Technical Consultation and Support:

• Develop a deep understanding of product line and how to apply it in the field to meet customer expectations
• Provide technical consultation and support to customers, answering their questions and resolving technical issues, and escalate complex issues to the Singapore laboratory
• Assist customers with product qualification, implementation, and optimization.
• Clearly communicate technical concepts to both technical and non-technical audiences.
• Visit customer production facilities to monitor production issues and give on-site process improvement advice.
• Perform hands-on installation, setup and commissioning of plating, solder mask and related process equipment at customer sites

Project management and Coordination:

• Coordinate with internal teams (e.g., SG Lab, Supply Chain, Operations) to ensure timely and effective resolution of client issues.
• Manage customer projects, including defining project scope, timelines, and deliverables.
• Monitor project progress and provide regular updates to customers and internal stakeholders.

Documentation and Reporting:

• Maintain accurate records of client interactions, issues, and resolutions.
• Prepare regular reports on client activity, performance, and satisfaction.
• Document technical solutions and best practices for internal and external use.
• Communicate actively with the technical team in Singapore to conduct customer tests and resolve issues
• Prepare technical service reports for equipment installation, commissioning, troubleshooting and process improvement activities

Sales and Business Development

• Interface closely with the Sales team to provide market intelligence about our customers and applications
• Help to keep track of customer inventory and demand, and communicate our supply chain status to customers when required.
• Assist in the preparation of proposals and presentations for new and existing clients.
• Keep up to date on industry trends and competitive landscape.

REQUIREMENTS

• BSc in Chemistry / B. Sc in Chem. Engineering or equivalent
• Mandarin speaking ability is a strong advantage
• Traveling ability to support customers across Vietnam and Thailand
• A minimum of 3-5 years’ technical service experience in the Chemical Industry
• Products and process knowledge in PCB or other metal plating applications. Experience with Liquid Coverlay/Soldermask products and application is a plus .
• Familiarity with chemical process analysis and performance monitoring techniques.
• Experience with analytical equipment such as SEM-EDX, GC-MS, ICP-MS, Liquid Particle Counter, Karl Fisher and XRF

Nguyen Thi Hong Tham (Rose)

Mobile: +84 938 891 106

Email: [email protected]