Technical Service Engineer - Valencia

Location: Remote, Valencia area

The Role As Field Service Engineer you will be a part of our technical service team in Spain (in your assigned area), providing technical support to our local customers.

You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What You Will Do

• Perform pre-installations, installations, and maintenance activities for our equipment.
• Deliver technical training both internally and externally as required.
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, and billing request confirmation.
• Promote MI service solutions to maximize customer uptime and sales growth, maintaining a strong focus on customer satisfaction.
• Collaborate closely with the Sales team to build strong relationships and assist in achieving revenue targets.
• Travel to customer sites within your assigned area, with occasional national or international travel for training and meetings.

What You Need To Have

• Prior experience as a Field Service Engineer or Technical Service Engineer.
• Technical qualification or degree in Electrical, Electronics, Networking, or Mechanics.
• Strong interest in emerging tech and proactive continuous learning.
• Prior experience with software and a strong understanding of software logic is highly advantageous.
• Knowledge of Vision Cameras a plus.
• Ability to technically assess situations and issues, and proactively advise on solutions.
• Capable of prioritizing and managing multiple responsibilities effectively.
• Excellent interpersonal and communication skills.
• Fluency in Spanish and upper-intermediate level of English.

What We Offer

• Health Insurance.
• Life Insurance: life, accident and disability.
• Restaurant Vouchers
• Flex Salary: training, nursery school, with tax benefits for the employee
• Public Transport Aid
• Employee Assistance Program
• Flexiwork Policy: Up to two days working from home
• Growth Opportunities within international environment
• Recruitment Referral bonus

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

#SWE