TECHNICAL SERVICE EXECUTIVE / SENIOR TECHNICAL SERVICE EXECUTIVE

We are seeking a proactive and experienced Executive / Senior Executive, Technical Service to support the Head of Department (HOD) in overseeing the daily operations of the Technical Service Department, ensuring efficient service delivery, operational excellence and continuous improvement.

ROLE & RESPONSIBILITIES

Team Leadership

• Lead, supervise, coach, and motivate a team of technicians and support staff to achieve departmental KPIs and maintain high service standards.
• Monitor team performance, attendance, productivity, and work quality, providing coaching and guidance to support continuous improvement.

Service Operations

• Assist the Head of Department (HOD) in maintaining the quality, efficiency, and operational standards of the Technical Service Department.
• Oversee the day-to-day operations of the department to ensure efficient repair and service delivery while achieving departmental objectives.
• Oversee technicians' daily work schedules, manpower planning, job assignments, and deployment to optimise operational efficiency and ensure service jobs are completed within the established turnaround time.
• Collaborate closely with internal stakeholders to ensure smooth service operations, timely resolution of operational issues and effective support for customer service delivery.
• Serve as the operational escalation point for day-to-day issues by resolving routine operational matters and escalating issues requiring further review or decision-making to the HOD where appropriate.

Spare Parts & Quality Assurance

• Oversee the spare parts function by ensuring inventory accuracy, stock availability, and effective coordination of procurement activities
• Coordinate regular quality reviews of repair operations, documentation, and service processes, working with Team Leads to follow up on corrective actions and continuous improvements.

Administration & Continuous Improvement

• Manage departmental administrative matters, including operational documentation, service records, departmental reporting, and KPI reporting.
• Support the implementation of departmental projects, system enhancements, digitalisation, and process improvement initiatives to improve operational efficiency.
• Support departmental initiatives and undertake additional duties, projects, or ad-hoc assignments as assigned by the HOD to meet operational and business requirements.

REQUIREMENTS & QUALIFICATIONS

• Diploma or Degree in Engineering, Business, Management or a related discipline.
• Minimum 3 years of relevant experience in technical service, after-sales service, repair operations, or service operations.
• Proven experience in leading or supervising a team of technicians or service support personnel.
• Strong leadership, communication, interpersonal, organisational, and problem-solving skills.
• Ability to plan, prioritise, and manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Customer-focused with a strong commitment to operational excellence and continuous improvement.

Interested and suitable candidates, please send your resume and portfolio to [email protected].

We regret that only shortlisted candidates will be notified.