Technical Service Field Specialist

Position Summary

The Technical Service Specialist is responsible for the repair, replacement, and configuration of retail technology equipment both internally and at client locations. As a technical expert in the field, this role ensures the timely resolution of hardware and peripheral issues while maintaining high service standards and customer satisfaction. Working closely with clients and internal teams, the Technical Service Specialist provides hands-on technical support, ensures quality workmanship, and contributes to operational excellence across retail environments.

Responsibilities

Equipment Repair & Technical Support

• Repair, replace, configure, and test retail systems and peripherals, including POS terminals, PCs (Toshiba and other platforms), touchscreen systems, and related hardware.
• Diagnose and resolve technical issues both remotely and on-site at client locations.
• Provide technical expertise during escalated or complex service events.
• Communicate with clients to understand technical issues, manage expectations, and deliver effective solutions.

Field Service & Logistics

• Travel within the client region assigned area to perform on-site repairs and service
• Ship, receive, and track parts sent to clients to support repair activities.
• Ensure service timelines and delivery deadlines are met and proactively communicate any delays.

Documentation & Quality Standards

• Document work performed accurately within the integrated management software system.
• Maintain compliance with internal service standards and quality expectations.
• Ensure customer satisfaction through professional communication and reliable service execution.

Required Skills & Qualifications

• DEP or DEC in Computer Science or other relevant technical discipline
• Strong knowledge of technical troubleshooting, hardware repair, and system diagnostics.
• Experience with retail technology environments and POS systems preferred.
• Knowledge of Salesforce or service management software is an asset.
• Valid driver’s license and access to a personal vehicle required.

Professional Skills

• Bilingual proficiency in French and/or Spanish and English (oral and written) (preferred)
• Strong diagnostic and problem-solving abilities.
• Ability to manage priorities effectively and meet service deadlines.
• Detail-oriented with strong organizational skills.
• Professional and customer-focused communication style.

Work Environment

• Full-time position
• May require shift flexibility based on support coverage needs

#ravyxuspage