Vikinor LLC

Job Summary
At Vikinor, we develop and deliver infrastructure solutions supporting telecom, data centres, energy, and related critical infrastructure applications. Our solutions are designed for environments where reliability, uptime, and long-term operational performance are essential, with a strong focus on specialized thermal management and cooling solutions for demanding technical environments.
As our presence in the United States continues to grow, we are strengthening our technical service organization to support customers across telecom, IT, and energy infrastructure markets.
We are looking for a Technical Service Lead to join our team in the Chicago area. This is an in-office role that will serve as the daily operational lead for Vikinor’s US technical service team based in the Chicago, IL and Spartanburg, SC regions.
This is an opportunity to join a growing international company where you will play a key role in strengthening service operations, supporting customers, and helping ensure high reliability across critical infrastructure environments.
About the role
The Technical Service Lead will act as the primary technical service escalation point and operational lead for Vikinor’s service activities in the United States.
The role combines technical troubleshooting, field service coordination, commissioning support, customer interaction, and continuous improvement of service operations across telecom, data center, and energy infrastructure projects.
You will work closely with customers, service partners, and internal engineering and commercial teams across both the US and abroad.
Duties
Lead Technical Support, Field Service &amp; Commissioning
<ul>
<li>Act as the primary technical service escalation point for complex issues across the US market</li>
<li>Coordinate and support daily activities across the Chicago and Spartanburg service teams</li>
<li>Support customers and partners in diagnosing and resolving technical challenges</li>
<li>Support installation, commissioning, and start-up activities across customer projects</li>
<li>Provide hands-on support for critical or technically complex situations when required</li>
<li>Ensure structured communication, follow-up, and resolution of technical issues</li>
</ul>
Strengthen Service Operations &amp; Customer Support
<ul>
<li>Improve service workflows, response times, warranty handling, and technical support processes</li>
<li>Support root cause analysis and corrective actions related to recurring issues</li>
<li>Act as a senior technical interface toward customers and local service partners</li>
<li>Support training activities and maintain technical documentation and troubleshooting guides</li>
<li>Help strengthen operational consistency and scalability across the US organization</li>
</ul>
Drive Continuous Improvement
<ul>
<li>Provide structured feedback from field operations to engineering and product teams in Europe</li>
<li>Contribute to improving product reliability, service quality, and customer experience</li>
<li>Support the continued development of Vikinor’s US service capabilities</li>
</ul>
Industries &amp; Customer Focus
Industries
<ul>
<li>Telecom Infrastructure</li>
<li>Data Centres &amp; IT Infrastructure</li>
<li>Energy &amp; Grid Infrastructure</li>
</ul>
Typical Customers
<ul>
<li>Telecom operators and infrastructure providers</li>
<li>Data centre operators and integrators</li>
<li>Energy and utility infrastructure organizations</li>
<li>OEMs and system integrators supporting critical infrastructure environments</li>
</ul>
Experience
We imagine that you combine strong technical capabilities with a practical and structured approach to customer support and team coordination.
You likely have:
<ul>
<li>5–10+ years of experience within technical service, field engineering, commissioning, or technical support</li>
<li>Experience working with telecom, data centre, power, cooling, or related infrastructure systems</li>
<li>Strong troubleshooting and diagnostic capabilities</li>
<li>Experience supporting or coordinating technical service teams</li>
<li>Strong communication and customer-facing skills</li>
<li>A proactive and improvement-oriented mindset with a high level of ownership and accountability</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in Electrical Engineering, Mechanical Engineering or a related technical field, or equivalent combination of technical education and substantial relevant field</li>
<li>Familiarity with US standards such as UL, NEBS, AHRI, ASHRAE, ASME, NEC, etc is an advantage</li>
<li>Experience working with technical documentation and reporting</li>
<li>Willingness to travel across the United States (approximately 30–50 days annually)</li>
</ul>
What we offer
<ul>
<li>A key role in leading and strengthening technical service operations in the US</li>
<li>Direct impact on customer satisfaction and infrastructure reliability</li>
<li>International collaboration across technical and commercial teams</li>
<li>Exposure to critical telecom, IT, and energy infrastructure environments</li>
<li>Opportunities to influence and shape service development initiatives</li>
<li>A collaborative and long-term oriented working environment</li>
</ul>
If you are motivated by technical problem-solving, operational leadership, and helping build reliable service operations supporting critical infrastructure, we would be pleased to hear from you.
Pay: $80,000.00 - $90,000.00 per year
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Work Location: In person

Technical Service Lead – Critical Infrastructure Cooling

Technical Service Lead – Critical Infrastructure Cooling

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