Technical Service Manager

We are looking for an experienced and proactive After-Sales Technical Manager to lead technical support and service activities in the Indian market.

Key Responsibilities

1. Lead and manage the after-sales technical team in India, including technical support, troubleshooting, field service, and customer issue resolution.

2. Provide technical support for Growatt products, including product diagnosis, system troubleshooting, commissioning, maintenance, replacement, and system upgrades.

3. Handle and coordinate complex technical issues and escalations, identify root causes, and ensure timely resolution of customer and distributor complaints.

4. Provide technical training and guidance to distributors, installers, service partners, and internal team members on product installation, commissioning, operation, and troubleshooting.

5. Monitor product quality issues in the Indian market, collect and analyze field feedback, and work closely with HQ R&D, Product, Quality, and other relevant teams to drive issue resolution and product improvement.

6. Establish and maintain effective after-sales service processes and technical standards, ensuring consistent service quality and response times across the Indian market.

7. Support the development and maintenance of technical documentation, troubleshooting guidelines, FAQs, service reports, and other technical materials.

8. Regularly visit key customers, distributors, installers, and project sites when required, providing on-site technical support and service.

9. Track and report team performance, major technical cases, product issues, and service activities to management, and provide recommendations for continuous improvement.

Qualifications

• Bachelor's degree in Electrical Engineering, Power Electronics, Automation, or a related technical field.

• 5+ years of experience in technical service, after-sales service, technical support, or a related role, preferably in the PV, inverter, energy storage, or electrical industry.

• Experience in team leadership or technical team management is preferred.

• Strong knowledge of PV systems, inverters, energy storage systems, electrical systems, and troubleshooting.

• Proven ability to handle complex technical issues, customer escalations, and cross-functional coordination.

• Strong problem-solving, analytical, communication, and customer-handling skills.

• Good ability to work with HQ and cross-functional teams, and effectively communicate technical issues and solutions.

• Proactive, responsible, customer-oriented, and able to work independently in a fast-paced environment.

• Willingness to travel within India when required.

• Proficient in MS Office and technical documentation.

• Good command of English, both written and spoken.

Preferred Qualifications

• Experience with solar inverters, hybrid inverters, battery energy storage systems (BESS), or related products.

• Experience working with distributors, installers, EPCs, or service partnersin the Indian market.

• Experience in managing or mentoring a technical/service team.

• Experience working with an international company or coordinating with overseas HQ teams.

How to Apply

You can also email the following information directly to [email protected]:

Position, Expected Salary, Earliest Start Date, and Base Location