Technical Service Representative

Job Title: Technical Service Representative

Employment Type: Fixed-Term Contract (3 Months)

Location: Philippines / Hybrid

Reports To: Technical Service Supervisor

Key Responsibilities

1. Technical Service & Customer Support

• Provide technical support for solar PV systems and related equipment.
• Assist in diagnosing and resolving technical concerns involving solar panels, inverters, batteries, monitoring systems, and related components.
• Conduct site visits, inspections, and basic technical assessments as required.
• Assist with installation, maintenance, testing, and system handover activities.
• Monitor service concerns and follow up until proper resolution.
• Maintain accurate service records and technical documentation.

2. Technical Sales Support

• Assist the Sales Team during customer consultations, site visits, and technical discussions.
• Explain product features, system specifications, technical requirements, and benefits to customers.
• Provide technical information required for quotations, proposals, and presentations.
• Respond to technical and product-related inquiries from prospective and existing customers.
• Assist in addressing technical concerns that may affect customer interest or sales conversion.

3. Customer Needs & Sales Opportunities

• Understand customer requirements and assist in identifying suitable solar solutions.
• Identify additional customer needs, upgrades, maintenance requirements, and related opportunities during service interactions.
• Refer qualified sales opportunities to the Sales Team.
• Assist in gathering customer and project information needed for sales follow-up.
• Maintain professional customer relationships that support repeat business and referrals.

4. Coordination & After-Sales Support

• Coordinate with the Technical Service Supervisor, Sales Team, technicians, and other relevant personnel regarding customer concerns.
• Assist with warranty, repair, maintenance, and other service-related activities.
• Provide timely updates to customers regarding technical concerns and service schedules.
• Support efforts to maintain customer satisfaction after the sale.

Qualifications & Experience

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Renewable Energy, or a related field.
• 1–2 years of relevant experience in technical service, solar, electrical, or customer service is an advantage.
• Candidates with relevant internships, training, or hands-on technical experience may be considered.
• Experience in solar PV installation, maintenance, troubleshooting, or technical support is a plus.

Technical & Sales Skills

• Basic knowledge of solar PV and electrical systems.
• Knowledge of solar panels, inverters, batteries, and related components is an advantage.
• Basic troubleshooting and problem-solving skills.
• Ability to understand customer requirements and provide appropriate technical information.
• Ability to explain technical products clearly to customers
• Basic understanding of sales processes and customer engagement.

Soft Skills

• Good communication and interpersonal skills. Good customer service and relationship-building skills.
• Organized and detail-oriented. Adaptable and willing to learn.
• Self-motivated and able to manage multiple customer and technical concerns.
• Willing to conduct site visits and travel when required.

Work Location: Hybrid remote in Pasay