Technical Service Representative

The Technical Support Representative is accountable for providing technical support to CFMOTO dealers and customers through vehicle troubleshooting and diagnostic support, technical problem resolution, and product training.

Essential Duties & Responsibilities

• Respond to and resolve dealer technical or quality inquiries, by phone or electronically, by performing technical research to quickly identify product issues and provide technical product support.
• Document and analyze dealer contacts to identify trends and recommend strategies to support dealers and customers.
• Partner with CFMOTO dealers to deliver customer-focused service operations and advocate for product quality.
• Participates in technical service team initiatives, problem solving and continuous improvement efforts.
• Conducts in-person dealer visits as needed to resolve technical vehicle concerns.
• Perform setup and pre-delivery inspections on CFMOTO vehicles.
• Perform maintenance, diagnostics and repair on CFMOTO vehicles.
• Assists in the development, review and feedback for technical service manuals, articles and repair procedures.
• Conduct labor rate time studies and review warranty labor rate manuals.
• Support the CFMOTO Customer Service team with technical information and customer specific technical guidance.
• Provide subject matter input for technical training development, eLearning and hands-on training.
• Support customer and internal events as a service representative.
• Assists other departments with special projects and service support as needed.
• Ensures a clean and safe work environment.
• Perform other duties as assigned.

Qualifications

Education & Experience Required

• Associate’s degree or equivalent experience in a relevant technical field
• Strong mechanical aptitude in Powersports and/or automotive with experience diagnosing engine runnability, electrical systems, fuel systems, suspension, driveline, HVAC, and other vehicle systems as required.
• 3-5 years’ customer service experience in related industry
• Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Previous Powersports industry experience desired

Education & Experience Preferred

• Bachelor’s degree in Business Administration, Industrial Science or related field
• 1-2 years previous Powersports Industry experience

Additional information

• All applicants must be eligible to work in the US
• Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours onsite required.
• Working conditions are normal for an office and shop environment

The wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $55K-$70K annually. Our competitive salaries are just one component to CFMOTO’s total compensation package. Additional benefits include: medical, dental & vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities.