Technical Service Representative

Technical Service Representative

FinishWorks
Location: Shipshewana, Indiana
Salary: $70,000 to $90,000 per year
Job Type: Full-time, Salaried Exempt
Department: Sales
Reports To: Regional Sales Manager

Short Summary

FinishWorks is seeking a technically skilled and customer-focused Technical Service Representative to support assigned customer accounts and territories. This position provides hands-on technical service within manufacturing environments, including coatings quality support, on-site product testing, troubleshooting, customer training, process auditing, and issue resolution. The ideal candidate will bring finishing or laboratory formulation experience, strong problem-solving abilities, and the flexibility to travel regularly to customer locations.

Full Job DescriptionPosition Overview

The Technical Service Representative is responsible for managing the daily technical service requirements of assigned customer accounts and territories. This position ensures customers receive responsive, effective, and professional technical support while helping maintain product quality and resolve coating, product, and process-related concerns.

This is a hands-on role that works primarily within customer manufacturing facilities, laboratories, distribution locations, and other company or customer sites. Regular travel is required.

Essential Duties and Responsibilities

• Monitor and help ensure the quality and performance of coatings.
• Analyze customer concerns and troubleshoot technical or process-related problems.
• Manage service activities within assigned customer accounts or territories.
• Conduct on-site product testing and refinement.
• Assist with customer personnel training and development.
• Support the resolution of product and process issues.
• Complete service and process documentation accurately and on time.
• Conduct process audits as assigned.
• Maintain current knowledge of company products and relevant industry trends.
• Provide regular reports regarding service activities, accomplishments, and customer support.
• Professionally represent FinishWorks at trade shows, industry events, and company functions.
• Collaborate with internal team members and escalate complex technical issues when appropriate.
• Perform other technical service responsibilities as assigned.

Education and Experience

• High school diploma or equivalent required.
• At least one year of related finishing experience or laboratory formulation experience.
• Professional training, business-related education, or participation in relevant professional seminars is preferred.

Knowledge, Skills, and Abilities

• Strong analytical, organizational, and problem-solving skills.
• Effective verbal and written communication skills.
• Strong interpersonal, facilitation, and leadership abilities.
• Ability to work independently, take initiative, and confidently make decisions.
• Ability to think creatively and identify solutions for customer, team, and business needs.
• Ability to understand technical processes, applications, and product uses.
• Strong critical-thinking skills.
• Proficiency with word-processing and spreadsheet applications.
• Ability to assess performance objectively and address concerns professionally.
• Ability to meet applicable color-vision or color-examination requirements.
• Ability and willingness to travel as required.

License Requirement

• A valid driver’s license is required.

Physical Requirements

While performing this job, the employee is regularly required to walk, stand, sit, bend, stoop, squat, grasp, handle materials, communicate, and hear. The position may also require climbing, kneeling, carrying, pushing, and pulling.

The employee must regularly lift or move up to 50 pounds and occasionally lift or move up to 100 pounds. The employee must also be able to meet the physical demands associated with frequent travel to and from customer locations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

This position regularly works in manufacturing environments where moderate solvent odors and the normal hazards associated with handling, compounding, and applying coatings may be present. Most work will be performed within customer or prospective customer manufacturing facilities, with additional work at corporate, laboratory, and distribution locations.

Appropriate personal protective equipment is provided. Employees are expected to follow applicable HMIS and safety data sheet requirements when working with raw materials and coatings.

What Success Looks Like

Success in this position includes:

• Meeting service-plan expectations for assigned customer accounts or territories.
• Supporting efforts to maintain and increase sales volume.
• Continuously developing knowledge of company products, policies, and programs.
• Demonstrating initiative and a commitment to professional development.
• Participating in meetings, training, and classes that strengthen job-related skills.
• Maintaining dependable and consistent attendance.

Compensation

The salary range for this position is $70,000 to $90,000 per year. The actual starting salary will be based on the candidate’s relevant experience, technical knowledge, qualifications, and overall alignment with the requirements of the position.

Equal Employment Opportunity

FinishWorks is an equal opportunity employer. Employment decisions are made based on qualifications, merit, and business needs. Reasonable accommodations are available to qualified individuals with disabilities throughout the hiring process and during employment.

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Industrial Coatings and Finishing: 1 year (Preferred)

Work Location: In person