Technical Service Representative

Location: Real Street, Barangay Poblacion 2, Coron, 5316 Palawan, Philippines.

Employment Type: Contractual

Job Summary

The Technical Service Representative is responsible for providing technical assistance, customer support, transaction assistance, and basic operational support to clients and users. The position ensures that customer concerns, technical issues, and daily transactions are handled accurately, efficiently, and professionally.

Key Responsibilities

• Provide technical and customer support through phone, email, or in-person assistance.
• Diagnose and resolve basic hardware, software, system, and equipment concerns.
• Assist customers with Coron iPass transactions, payments, inquiries, and concerns.
• Prepare daily reports, transaction reports, and technical support records as required.
• Coordinate with clients, users, IT personnel, and other departments to resolve concerns and maintain smooth operations.
• Assist in checking and reconciling daily transactions, cash collections, and system records.
• Perform other related duties and responsibilities that may be assigned by management.

Qualifications

• Graduate of any 4-year college course; fresh graduates are welcome to apply.
• Applicants with less than 6 months of work experience are encouraged to apply.
• Basic knowledge of computer operations, software applications, and troubleshooting.
• Willing to learn technical systems, customer service procedures, and company processes.
• Basic knowledge of Microsoft Office or similar productivity applications.
• Willing to work in field or external locations when required.
• Able to handle basic cash or payment transactions accurately, when assigned.
• Good communication and interpersonal skills.
• Must be open for a contractual role.

For interested applicants, please send your latest resume to: 𝐡𝐫𝐚𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞@𝐩𝐢𝐬𝐨𝐩𝐚𝐲.𝐜𝐨𝐦.𝐩𝐡 or 𝐡𝐫@𝐩𝐢𝐬𝐨𝐩𝐚𝐲.𝐜𝐨𝐦.𝐩𝐡