Technical Service Representative (Mechanical Engineering)

Position: Technical Service Representative
Location: Melaka
Employment Type: Contract

About Us
Ecolab is the global leader in water, hygiene, and infection prevention solutions. With operations in over 170 countries and a workforce of more than 45,000, we help businesses around the world deliver clean water, safe food, and healthy environments through innovative technologies and personalized service.

About the Role
We are looking for a driven Technical Service Representative to join our dynamic team. This role is crucial in supporting customers across the region, ensuring high-quality service delivery and operational excellence in water treatment solutions such as cooling towers, chillers, and boilers.

What You'll Be Doing

• Provide technical and service support to district accounts
• Identifying and resolving customer pain points, escalating as required.
• Execute required chemistry tests, log and report data, and maintain product inventories
• Install, calibrate and maintain chemical feed equipment and process monitoring equipment
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts

What We’re Looking For

• SPM or Diploma in Mechanical/Chemical Engineering or related field
• At least 2 years of experience in technical service or field support (preferred)
• Familiarity with water treatment systems (cooling tower, chiller, boiler) is a plus
• Valid driver's license and willingness to travel
• Strong communication and problem-solving skills
• Safety-conscious and adheres strictly to safety protocols

Why Join Ecolab?

• Be part of a global industry leader
• Make a real impact in sustainability and public health
• Training, support, and career development opportunities
• Inclusive culture and a team that values collaboration