Technical Service Representative (Production) III

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

Join Xerox as a Field Service Technician (Production) and bring your advanced electromechanical expertise to our growing Technical Services organization. In this hands-on, customer-facing role, you will diagnose, maintain, and repair large-scale production equipment while helping customers maximize equipment availability and performance. You will serve as a key technical resource for customers and colleagues while delivering service in accordance with established Service Level Agreements (SLAs).

Why Join This Team:

• Apply advanced electromechanical and troubleshooting expertise to large-scale production equipment
• Receive technical training designed to expand your product and service knowledge
• Serve as an experienced technical resource and share repair best practices with team members
• Access career development opportunities within a supportive and collaborative organization
• Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
• Participate in a 401(k) program with company matching
• Receive paid time off, holidays, and personal days

What You Will Do:

• Diagnose, troubleshoot, maintain, and repair large-scale production equipment using advanced electromechanical expertise
• Perform maintenance activities including technical diagnostics, software loads, installations, removals, retrofits, and remote resolution
• Manage service calls and resolve equipment issues in accordance with customer SLAs
• Serve as a primary customer contact for equipment maintenance, production support, and supply inventory requirements
• Provide technical assistance and guidance to team members regarding procedures, equipment repairs, and service best practices

What You Need to Succeed:

• Advanced electromechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics
• Experience performing diagnostics, maintenance, and repairs on complex electromechanical equipment
• Strong customer service, problem-solving, time management, and organizational skills
• Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
• This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.

How We Set You Up for Success:

• Structured new-hire and technical training focused on equipment, diagnostics, and service procedures
• Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
• Training and resources to build comprehensive knowledge of equipment and inventory requirements
• Hands-on preparation to independently complete service calls accurately and efficiently
• Opportunities to expand your technical expertise while supporting and sharing knowledge with other team members

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