TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER

Job Responsibilities:

1. Maintenance and Troubleshooting

• Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.
• Diagnose and resolve technical issues promptly to minimize downtime.

2. Installation and Configuration

• Install and configure MFPs and E&E equipment according to customer requirements.
• Ensure proper setup and integration with existing systems.

3. Adjustment and Calibration

• Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.
• Implement necessary updates and upgrades.

4. Customer Training

• Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.
• Address customer queries and offer technical guidance.

5. Field Operations Management

• Manage daily field operations within the assigned zone or customer building.
• Ensure compliance with company policies and service standards.

6. Customer Relationship Management

• Build and maintain strong relationships with customers to enhance service experience.
• Address and resolve customer complaints effectively.

Job Requirements:

1. Technical Proficiency

• Strong knowledge of MFP hardware, software, and E&E equipment.  Ability to diagnose and resolve technical issues efficiently.

2. Customer Service Focus

• Commitment to providing excellent customer service, and experience in handling customer complaints and queries.

3. Problem-Solving Skills

• Ability to troubleshoot and resolve technical problems effectively, and strong analytical skills to identify and address issues.

4. Communication Skills

• Excellent verbal and written communication skills, and ability to explain technical concepts to non-technical users.

5. Organizational Skills

• Strong organizational abilities to manage field operations and service schedules.
• Attention to detail and ability to prioritize tasks.

6. Collaboration

• Experience in working with cross-functional teams, and ability to coordinate with other service providers and team members.

7. Education

• Degree or diploma in engineering, information technology, electrical and electronics, or a related field.
• Relevant certifications in technical support or MFP/E&E maintenance are a plus.