TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER/SERVICE ENGINEER

Job Responsibilities:

1. Maintenance and Troubleshooting

• Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.
• Diagnose and resolve technical issues promptly to minimize downtime.

2. Installation and Configuration

• Install and configure MFPs and E&E equipment according to customer requirements.
• Ensure proper setup and integration with existing systems.

3. Adjustment and Calibration

• Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.
• Implement necessary updates and upgrades.

4. Customer Training

• Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.
• Address customer queries and offer technical guidance.

5. Field Operations Management

• Manage daily field operations within the assigned zone or customer building.
• Ensure compliance with company policies and service standards.

6. Customer Relationship Management

• Build and maintain strong relationships with customers to enhance service experience.
• Address and resolve customer complaints effectively.

Job Requirements:

• Diploma / Degree in Information Technology / Electrical & Electronic / Mechanical/ IT Networking or similar discipline.
• 1-2 years of working experience in the Information Technology field.
• Ability to demonstrate and troubleshoot the product.
• Good verbal and written communication skills.
• Possess own transport and willing to travel. Willing to work at Seberang Jaya, Pulau Pinang.
• Fresh graduates are encouraged to apply as training will be provided by the Company.