Technical Service Sales Coordinator

What You Should Know About Us Everllence enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for more than 250 years, we provide a unique portfolio of technologies. Headquartered in Germany, Everllence employs around 15,000 people at over 120 sites globally. Our after sales brand, Everllence PrimeServ offers a vast network of service centers to our customers all over the world.

After being directly active in the Turkish market for more than 50 years, Everllence, as an worldwide experienced expert in marine engines and stationary power plants, founded Everllence Servis ve Ticaret Ltd. Şti. in 2008, with its own independent capital and as its own authorized company in Türkiye.

Your Tasks

• Evaluate technical service requests received from customers and coordinate with the relevant technical teams.
• Prepare, submit, follow up on, and report quotations and orders through SAP and other company systems.
• Plan service operations, coordinate with field teams, and ensure their completion in coordination with the relevant departments.
• Carry out work order, documentation, reporting, and invoicing processes accurately and on time through SAP and other relevant company systems.
• Maintain continuous technical and commercial communication with customers throughout the process.
• Follow up on customer satisfaction, complaints, warranty, and non-conformity processes, and coordinate the resolution process with the relevant departments.
• Maintain accurate and organized records of all project-related activities in the relevant company systems and report to the relevant departments and managers when required.
• Contribute to the development of long-term service agreements and the establishment of sustainable customer relationships.
• Conduct customer visits and interactions when required and contribute to activities aimed at increasing technical service orders.
• Prepare market, competitor, and customer analyses, share the findings with managers and relevant departments, and provide business development recommendations.
• Work in compliance with applicable legislation, company procedures, quality standards, occupational health and safety requirements, and environmental management system requirements.

Who You Are

• University degree, preferably in a technical field.
• At least 3 years of experience in service, sales, or after-sales services.
• Experience in customer relationship management and operational coordination.
• Good command of written and spoken English.
• Proficiency in MS Office applications.
• Strong planning, organizational, and time management skills.
• Strong analytical thinking and effective problem-solving skills.
• Strong communication skills and a collaborative approach to teamwork.
• Customer- and results-oriented, with a proactive approach to work.

This Is Important To Us Integrity and compliance are essential elements of our corporate culture. We firmly support diversity and equal opportunities and are therefore looking forward to receiving a diverse range of online applications. The screening process of applications will proceed on an ongoing basis. We will close the position as soon as a suitable candidate is found.