Technical Service Supervisor

Job Title: Technical Service Supervisor

Employment Type: Fixed-Term Contract (3 Months)

Location: Philippines / Hybrid

Reports To: General Manager

Key Responsibilities

1. Technical Service & Support

• Supervise technical service activities for solar PV systems and related equipment.
• Provide technical guidance in diagnosing and resolving issues involving solar panels, inverters, batteries, monitoring systems, and related components.
• Monitor service requests and ensure technical concerns are addressed within agreed timelines. Coordinate with technicians, suppliers, contractors, and other relevant parties when technical support is required.
• Maintain accurate service records and technical documentation.

2. Technical Sales Support

• Provide technical assistance during the sales process to help identify suitable solar solutions based on customer requirements.
• Assist the Sales Team in explaining system specifications, product features, technical requirements, and benefits to customers.
• Provide technical information required for quotations, proposals, presentations, and other sales materials.
• Participate in customer meetings, presentations, and site visits when technical support is required.
• Respond to technical and product-related inquiries from prospective and existing customers.
• Help address technical concerns or objections that may affect sales conversion.

3. Customer & Sales Opportunity Support

• Understand customer requirements and recommend appropriate technical solutions.
• Identify additional technical requirements or potential service opportunities during customer interactions and site visits.
• Endorse potential sales opportunities, upgrades, and additional requirements to the Sales Team.
• Support customer follow-ups to maintain strong customer relationships and encourage repeat and referral business.

4. Installation & Project Support

• Coordinate with Engineering and Installation teams during project implementation.
• Review technical requirements, system specifications, and installation plans.
• Assist with site assessments and technical evaluations as required.
• Support installation, testing, commissioning, and system handover activities.
• Help ensure installations comply with approved designs, safety requirements, and applicable standards.

5. Team Coordination & Reporting

• Provide guidance and support to technical service personnel.
• Monitor service quality, response times, and completion of technical activities.
• Coordinate with Sales, Engineering, Operations, and other relevant teams regarding customer and project requirements.
• Report technical concerns, customer issues, and project updates to management.

Qualifications & Experience

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Renewable Energy, or a related field.
• At least 2–3 years of relevant technical, engineering, or solar industry experience. Solar PV or renewable energy experience is highly preferred.
• Experience in solar installation, maintenance, troubleshooting, commissioning, or technical service is an advantage.
• Supervisory or team coordination experience is preferred.

Technical & Sales Skills

• Good understanding of solar PV and electrical systems.
• Knowledge of solar panels, inverters, batteries, monitoring systems, and related components.
• Ability to read and understand electrical diagrams, technical specifications, and system documentation.
• Strong troubleshooting and problem-solving skills. Ability to understand customer requirements and recommend appropriate technical solutions.
• Ability to explain technical information clearly to both technical and non-technical customers.
• Basic understanding of sales processes and customer conversion.

Soft Skills

• Strong communication and customer service skills.
• Good leadership and coordination skills. Organized and detail-oriented.
• Customer-focused and commercially aware.
• Able to work under pressure and manage multiple priorities.
• Willing to conduct site visits and travel when required.

Work Location: Hybrid remote in Pasay