Technical Services Analyst

• The End User Computing (EUC) Audit & Compliance is responsible for ensuring all endpoint devices (Windows, macOS,mobile devices) comply with organizational security standards, regulatory requirements, and internal IT policies.
• The team works closely with Infrastructure, IT Governance, IT Operations, Service Desk, and Audit teams to improve the organization's security posture and reduce compliance risks.
• Responsible for providing senior-level support to ensure the overall Endpoint Compliance Management , Patch Management Compliance, Vulnerability Management&Remediation, Endpoint Security Controls, Software License Compliance, Audit Management, and technical service and support.
• Technicians must possess a wide range of technical skills and knowledge, including knowledge of computer hardware and software, operating systems, networks, and security compliance.
• Assist  IT functions, acting as the local “hands and eyes” in resolving IT technical issues, Compliance related issues, Vulnerability Management & Remediation, Security & Baseline Coverage, Software Compliance and Support for the Audits (Internal, External & Customer)  and prepare the necessary documents/artifacts.
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve highly advanced complex issues in support of business processing requirements.
• Must have large enterprise, client-facing experience with Excellent Troubleshooting skills & implementation.

Requirements for this role include:

• Proven experience (4+ years) as a Senior EUC security Engineer or similar role.

• Technicians must possess a wide range of technical skills and knowledge, including knowledge of computer hardware and software, operating systems, networks, and security compliance.

• End-to-End Ownership & Escalation with respect to Compliance tickets and escalations with expert judgment

• Solid experiences in Windows 11 & macOS administration, Security & Baseline Coverage, Endpoint Compliance Management, Vulnerability Management, Patch Management Compliance, Endpoint Security Controls, Software License Compliance, Audit Management, Risk & Compliance Reporting, Data Protection Compliance, Device Lifecycle Compliance and Active Directory & Identity Compliance.

• Strong analytical and problem-solving skills, with the capability to identify and resolve Vulnerability and Compliance related issues.

• Close findings from security audits and vulnerability assessments and implement necessary security measures to protect against unauthorized access and cyber threats.

• Representing the Audit and Compliance discussion, Internal Audits, providing required evidence, PreAudit checks, plan and mitigate Audit observations.

• Knowledge in Windows 11 OS installation

• Knowledge in Remote troubleshooting tools such as Dameware, LogMeIn.

• Provide technical support to internal clients as per issues logged by the Service Desk/business team

• Maintain SLAs in resolving technical issues and ensure customer satisfaction

• Proficient in using ITSM tools like ServiceNow, BMC Remedy, etc.,

• Exposure to handling incidents and/or service requests related to Google Workspace, Office 365 and Adobe Cloud Products will be an added advantage

• Hands on experience in handling requirements/Issues from OS Deployment, Antivirus, Patch Management, Encryption, VDI, Citrix

• Able to effectively prioritize tasks in a high-pressure environment.

• Assist IT functions, acting as the local “hands and eyes” in resolving IT technical issues. Troubleshoot PC hardware and software issues.

• Experience working in a collaborative environment.

• Mentor team members on technical issues.

• Strong interpersonal, written, and oral communication skills.

• Adaptability / Flexibility

Essential Qualifications: Graduate degree equivalent in electronics / computer science

Technical Qualifications: MCSA Certification,  A very good knowledge on  windows & basic  networking concepts. Exposure to MAC OS troubleshooting will be an added advantage.

Experience: Minimum of 4 to 6 years of experience in handling End User Computing, Audit and Compliance related responsibilities.

Work Schedule: Ability to work in flexible schedule during day, night Shifts and weekend on call support (24*7 coverage)

Work Setup: Work from Office