Technical Services and Account Manager

The Technical Services & Account Manager role will serve a hybrid purpose focused on customer account management and technical process development. As an Account Manager, the role assists clients in understanding and selecting amine reclamation options, develops site specific plans, prepares job proposals and quotations, and at job completion drafts and issues reports and reviews results with clients. As a Technical Services Manager, the role will lead and participate in the development and testing of new service offerings and technologies, in collaboration with ElectroSep Engineering and R&D.

Our ideal candidate is an energetic professional, experienced in technical process development and support, and enjoys and is energized by working across Sales and Technical Service functions.

This role requires on-site attendance at our HQ in League City, TX, and overnight travel is estimated at 20%, primarily in the Gulf Coast region.

Responsibilities & Duties:

Account Management

• Meet with client site engineers, understand their solvent reclamation needs based on their system design and limitations, and explain/review the reclamation process.
• Consult with clients on the unique value propositions of the ElectroSep process and develop a reclamation plan with reasonable objectives and metrics.
• Schedule routine reclamations and in collaboration with Engineering help manage the mobile reclamation schedule.
• Coordinate with ElectroSep Operations and Administration teams for on-time delivery of services.
• Interface with clients following service delivery, driving performance, issue resolution, and account continuity.

Technical Service

• Become trained and knowledgeable in ElectroSep's field operations.
• Lead technical support and troubleshooting discussions with clients.
• Provide technical support to the ElectroSep Operations team to ensure best-in-class performance, results, and customer service
• Assist with special maintenance and operations projects.

Innovation

• Identify, document, and present ideas for new service markets and applications, as well as new service technologies.
• Assist Engineering in the innovation, design, fabrication supervision, and commissioning process for new reclamation units.
• Lead and participate in the development, testing and commercialization of new technologies and services, including the design, construction, and operation of bench-scale and small pilot testing units.

Qualifications and Requirements:

Education & Experience

• Bachelor's degree in a technical discipline (ex. Engineering, Chemistry, etc...)
• Familiarity or experience in petroleum refineries and or natural gas processing facilities would be beneficial
• Familiarity or experience with amine gas treating systems would be beneficial
• Three to five years of experience in a technical process or service role required

Computer Skills

• MS Office: Word, Excel, PowerPoint
• Some control and/or programing knowledge would be beneficial

Core Competencies

• Active Listener – ability to actively interpret, understand, and convey the needs, comments, and questions of internal and external customers.
• Technical Process Expertise – ability to understand, diagnose, and improve process performance, with strong hands-on skills.
• Accountability – takes full responsibility for assignments, demonstrating trust, responsiveness, and long-term ownership.
• Time Management - skilled in the daily assessment of priorities, deciding what needs to be done and how best to plan each day around unexpected issues and demands.
• Strong communication skills – ability to write and speak fluently in English, with excellent documentation skills.
• Assertiveness – must be a self-starter, self-motivated and reliable person.
• Quality – excellent attention to detail, and committed to delivering accurate, comprehensive, and clear output and results.
• Safety – Owns safe execution of all activities by identifying risks, enforcing controls, and ensuring strict adherence to safety and regulatory standards.

Position Compliance

• Successful completion of background checks and drug testing (pre-employment and ongoing) as required
• Valid driver's license
• Ability to work in a primarily office-based environment with frequent travel
• Ability to work in an engineering process development and testing environment
• Must be authorized to work in the United States (citizen, permanent resident, or eligible under applicable work visa programs)
• Adherence to company policies, safety standards, and ethical expectations
• Ability to stand, squat, kneel, bend over, reach overhead, and carry up to 20 lb.