Technical Services Assistant

Are you a highly organized, proactive problem-solver with a knack for both technical support and meticulous administrative processes? Do you thrive in an environment where no two days are the same? Join our dynamic team!

We are seeking a meticulous and adaptable Administrative Assistant to support the Chief Risk Officer, the Technical Services team, and the Receptionist. This role is unique, blending high-level administrative support, technical distribution coordination, and crucial internal controls monitoring. You will be instrumental in ensuring our compliance, supporting our executive team, and guaranteeing a seamless experience for our customers.

What You Will Do

• Client Software Distribution & Logistics: Manage the end-to-end software lifecycle, from processing customer requests (phone/email) to delivering secure download links and generating necessary license files. You will also manage the secure transfer of full software builds and source code to our storage vendor.
• Internal Controls & Compliance Support: Work directly with the Chief Risk Officer to monitor and verify key internal controls. This includes maintaining crucial schedules, ensuring timely license renewals (domains, SSLs), and proofreading technical documentation to uphold our high standards of compliance.
• Executive & Departmental Administration: Provide comprehensive support to the Technical Support Manager, managing expense reports, billing forms, and ensuring the timely follow-through on internal and external customer service requests.
• Training & Client Coordination: Act as a key support resource for customer training and webinars. This involves coordinating schedules, liaising with hotels, and keeping training records impeccably up-to-date.
• Administrative Team Support: Provide dependable administrative coverage for the Receptionist role and general office support across multiple departments.

Requirements

What You Bring

• Experience: 1-2 years of experience in an administrative technical support role is preferred.
• Technical Aptitude: A demonstrated ability to navigate a technical environment or provide support to a technical team is a major plus.
• Master Organizer: Exceptional ability to multitask, prioritize competing deadlines, and manage multiple projects autonomously in a fast-paced setting.
• Communication Excellence: Superb verbal and written communication skills; you must be professional, patient, and articulate with customers, team members, and vendors alike.
• Tools Proficiency: High proficiency with Microsoft Office Suite (Word, Outlook, etc.) and the proven ability to learn new proprietary software quickly.
• Bonus Skills: Experience with Cloudberry, WinSCP, and Adobe is highly desirable.
• Additional: A high school diploma or equivalent. Valid Texas Driver License and Vehicle Liability Insurance.

Benefits

You won't just be filling roles; you'll be central to our operations. This is an opportunity to gain broad exposure—from executive support to technical compliance—allowing you to build a versatile and invaluable skill set.

At FICS, our customers are our top priority, and we've proudly established a reputation for delivering substantial competitive advantages to our nationwide clientele for over 40 years and still going strong.

Curious about what it's like to be part of the FICS community? Discover more at: www.FICS.com/about-us/life-at-fics. Check out some of the amazing benefits and perks we offer at www.FICS.com/about-us/employment.

Don’t miss out—apply today to become a member of the FICS Administrative Support team!