TECHNICAL SERVICES COORDINATOR I

General Definition of Work:

Performs intermediate technical work providing hardware and software support and assistance to personal computer users in County departments, assembling computers, installing necessary software; training and assisting users or troubleshooting the personal computer, monitoring and answers help desk calls, assisting with county network systems, and related work as apparent or assigned. Work is performed under the general direction of the assigned supervisor.

Starting at $28.21/hr.

Essential Functions:

• Prepares and installs appropriate software for new PC's, Laptops, iPads, Tablets, iPhone, and Android devices for all end users and disposes of old devices; configures and supports mobile devices such as cell phones routine hardware refreshing.
• Answers and handles helpdesk phone calls to evaluate and resolve technology issues; creates work tickets when an issue cannot be solved over the phone and distributes to appropriate IT professionals for analysis and resolution.
• Supports and manages print servers and end devices for printer; performs internet protocol (IP) addressing for new printers and copiers; configures print preferences per department and configures scan-to-email on larger machines.
• Analyzes major issues that affect other departments; diagnoses root cause and composes knowledge-based articles on how to fix issues; collaborates with higher level TSC employees on issues that affect multiple users, such as printing, software, or hardware malfunctions.
• Assigns and administers Multi Factor Authentication accounts so that users can use a virtual private network (VPN) to access the County’s network from off-site locations.
• Supports a wide variety of applications when replacing old devices including Enterprise Applications, Forms Generation programs, ARMS, Motorola Records Client, Iyetek, CareVantage, Sage Software, Hedgerow Software, Onbase, BS+A, Micollab, Mocha, Passport, G2G Cloud Solutions, Project Wise, Microsoft Office Suites, and Pro Adobe Applications as well as Apple and Windows operating systems.
• Creates, assigns accounts, email, and permissions to new user accounts; creates mainframe logins for users, and ensures access to appropriate mapped file shares.
• Supports daily operations in the print room as needed; prints daily mail and dockets; runs backups and runs offloads of County data so that it writes to tape backups.
• Assigns each device a tag number for inventory purposes and makes sure to properly dispose of tagged devices when necessary.
• Provides operational support on all applications and hardware to aide in of the mobility of all end users.
• Attends classes, seminars, and continuing education courses to stay abreast of new technology, industry practices, etc.

Minimum Qualifications:

Education: Associates/Technical degree with coursework in information technology, computer science, or related field.

Experience: Moderate (1+ years) experience installing and repairing computer hardware and software, or equivalent combination of education and experience.

Special Requirements:

• Valid driver's license in the State of Michigan.