Technical Services Engineer

Missions:

This position is responsible for providing technical expertise in the pre and post sales cycle.

This position is responsible for pre-sales and support sales team for business development

Activities:

Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.

Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers.

Performs technical sales support at customer sites, or on a multiple-site basis

Collaborates with sales teams to develop and recommend products and services to meet customers' requirements

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, maintenance of products and inspection of return claim products.

Responds to customer questions regarding operation and malfunctions.

Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Response for product and technical training to customers.

Responsible for new product application and testing.

Prepare technical documentation for presales, sales and after sales.

Identify and visit third-party technology providers, conduct subsequent product testing for both parties, and explore business opportunities.

Qualification:

At least 3 years’ working experience in Engineering industry for technical services & support, preferably with experience in KNX/ETS solution, after-sales handling/management, and related in the field of motorization/automation business.

University graduate in Mechanical / Electrical / Electronic Engineering or related disciplines.

Good knowledge of mechanical, electrical and electronic products.

Local language is a must. Fluent in spoken and written English is essential.

Experience & knowledge in KNX/ETS solution. Others like smart home & automation is a plus.

Good communication skill