Technical Services Engineer

Who you are

• Experience: Minimum 2-4 years of experience in customer-facing, technical support work/SRE
• Container & Cloud Orchestration Expertise: Proficiency in troubleshooting container management platforms (Kubernetes, OpenShift, Tanzu, or VMware container solutions) alongside major public cloud environments (AWS, Azure, or IBM Cloud)
• DevOps & Infrastructure Automation Mastery: Hands-on experience operating infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet to deploy and manage software stacks
• Analytical Problem-Solving & Technical Support Background: Proven ability to triage, isolate, and resolve technical issues in complex, distributed cloud software architectures, with a track record of escalating critical issues effectively to engineering partners
• Customer-Centric Communication & Ownership: Strong collaboration skills with the ability to articulate complex technical concepts clearly to diverse internal and external stakeholders across multiple support channels

What the job involves

• As a Technical Support Engineer for Portworx® by Everpure™, you will empower enterprise customers to successfully run containerized workloads at scale across public, private, and hybrid cloud environments
• You will act as a trusted cloud-native technical advisor throughout the entire lifecycle—from initial proof-of-concept installations to critical production deployments
• In this role, you will collaborate directly with cross-functional engineering, product, and customer success teams to diagnose complex distributed software challenges, accelerate incident resolution, and drive seamless cloud data management for global organizations
• Optimize Cloud-Native Deployments: Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx® by Everpure™ across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to maximize customer platform availability and workload reliability
• Drive Full-Stack Incident Resolution: Investigate, reproduce, and resolve complex multi-layer application, storage, and cloud infrastructure issues across all severity levels, leveraging system logs and customer workflows to minimize downtime
• Partner with Core Engineering: Collaborate closely with product engineering teams to isolate edge cases, develop reproduction strategies, and implement robust fixes that enhance overall product quality and resilience
• Champion Pre-Sales & Production Success: Provide hands-on technical support during pre-sales engagements, customer POC installations, and live production expansions to ensure seamless onboarding and long-term customer adoption
• Expand Collective Knowledge: Author detailed internal and customer-facing Knowledge Base (KB) articles, technical guides, and FAQs based on real-world troubleshooting scenarios to enable self-service and elevate team-wide expertise