Technical Services Engineer

Technical Services Engineer

About Aliva

Aliva is dedicated to providing top-tier IT solutions to our diverse client base including engineering, construction, mining, and Agtech companies across Queensland.
Our team of experts is committed to excellence, innovation, and customer satisfaction. We believe in investing in our people and fostering a collaborative, inclusive work culture to deliver the best outcomes to our customers.

About the role

We are seeking an experienced and motivated Technical Engineer to join our office-based Helpdesk team in Milton QLD. The ideal candidate will have experience working in a Managed Service Provider (MSP) environment, with proven capability across both on-premises and cloud technologies, and a solid understanding of base networking concepts. This role requires strong written and verbal communication skills and the ability to work collaboratively within a dynamic team.

Key responsibilities

• Provide technical support for hardware, software, and network-related issues to Aliva's Managed Services Customers
• Maintain a strong focus on customer service and satisfaction
• Assist with the installation, configuration, and maintenance of computer systems, printers, and other peripherals
• Manage and support user accounts, permissions, and access rights in various systems
• Work with Active Directory, Microsoft 365, and other common enterprise IT systems
• Troubleshoot and resolve customer backup failures
• Attend on-site visits to scope customers' physical design requirements
• Action assigned minor works and project tickets, either on-site or remotely as required
• Participate in internal IT projects and initiatives, contributing to continuous improvement of IT services
• Suggest and implement enhancements to improve system reliability, security, and performance

About you

• Proven technical experience in a similar IT support or engineering role
• Minimum of 1-2 years of technical IT support experience
• Microsoft or CompTIA Certifications highly regarded
• ITIL Certification or equivalent highly regarded
• Strong expertise in M365 Cloud platforms including SharePoint, InTune, and Teams
• Understanding of security principles including ISO 27001
• Excellent communication and collaboration skills
• Root cause analysis and mentoring skills
• Ability to thrive in a fast-paced, innovative environment
• Experience working in a Managed Service Provider environment is highly desirable
• Current Australian Driver's Licence
• Valid work rights in Australia (including work visa)