Technical Services Engineer (Service & Delivery)

**Tired of rolling out of bed in the middle of the night for emergency call-outs and ready to get some of your life back?**Are you a proper engineer who wants to manage your workload remotely around family, work alongside a team of genuine geniuses, and learn within a high-trust environment?
Sprout People are partnering with Kwetta to find their next Product Support Engineer (Service & Delivery). If you are ready to unlock the potential of high-voltage power grids and power the future of electrification, this is your opportunity.

The Opportunity

Kwetta is looking for a Product Support Engineer (Service & Delivery) to ensure the reliable operation and successful deployment of Kwetta's ultra-fast EV charging and energy storage systems globally.

Reporting to the Head of Global Service, you will be the critical technical air-support system and escalation point for field service partners and global deployments. You won't just be handling standard IT tickets or doing mindless site visits; you'll be managing your workload remotely, analyzing system telemetry, solving complex hardware and software fault patterns, and owning product deliveries from pre-shipment setup through to operational
commissioning.

About Kwetta

Kwetta is on a mission to revolutionise the world of electric vehicle (EV) charging by unlocking the potential of high-voltage power grids. They specialise in developing ultra-fast EV charging solutions that efficiently recharge vehicles while optimising power-limited grids.

Built on a high-trust culture of Freedom & Responsibility, Pragmatism & Flow, and Customer Focus, Kwetta believes people perform at their best when given genuine agency to self-direct. They hustle with balance bringing incredible talent together to drive global decarbonisation without losing sight of well-being and personal life.

The Role (What you'll do)

• OEM Technical Support: Act as the primary remote escalation authority for field-deployed systems, using charger/BESS monitoring platforms, system logs, and telemetry to diagnose and resolve faults.
• Field Service Partner Support: Serve as third-line support, mobilising and enabling local field service providers with structured troubleshooting guidance, SOPs, and knowledge base articles.
• System Monitoring & Fleet Performance: Proactively monitor global fleet performance to catch fault trends or communication issues early, driving continuous improvements in system uptime and MTTR.
• Technical Delivery Coordination: Own the technical coordination of product deliveries managing pre-shipment readiness, software setup, installation planning, and commissioning validation.
• Continuous Improvement: Feed structured technical evidence back to R&D to drive continuous product reliability, serviceability, and software improvements.
• Operations & Maintenance Procedures: Develop practical, field-aligned operating procedures and preventative maintenance guidelines for hardware, software, and alarm recovery.

Who You Are (What you'll bring)
We are looking for a proper engineer with strong electrical/electronics acumen and real comfort working with backend systems, software tools, and data. You should have low ego, a growth mindset, and a desire to continuously learn within a supportive, high-trust environment.

• Degree or equivalent hands-on experience in Electrical Engineering, EV Charging, Power Systems, Mechatronics, Instrumentation, or a related discipline.
• Proven experience in a technical support, OEM engineering, or hybrid hardware/software systems engineering role.
• Strong troubleshooting capability across electrical and software-controlled systems (reading system logs, telemetry, and management platforms).
• Practical background working with or mobilising field service technicians, contractors, or delivery teams.
• Excellent communication skills for high-stakes remote technical support, combined with an analytical approach to problem-solving.
• Ability and willingness to travel both locally and internationally when required for commissioning or complex support events.
• Experience with EV Charging systems (OCPP/CMS) or Battery Energy Storage Systems (BESS) is a major plus.
• Familiarity with switchboard assembly, electrical fitting, or networking/communications troubleshooting is also a plus.

Why Join? (What's in it for you?)
This isn't just another engineering job; it's a chance to build a high-impact career while reclaiming your work-life balance.

• Make a Real Impact: Shift away from brutal late-night call-outs to a structured, remote-first technical workflow where your work directly contributes to global decarbonisation and grid innovation.
• Join an Expert Team: Surround yourself with a brilliant team of visionary engineers and leaders focused on true innovation, pragmatism, and high-quality engineering.
• Grow With the Company: Enjoy genuine autonomy and freedom to self-direct your work in a high-trust, scaling global business with international travel exposure.

The Full Package:

• Competitive Salary: Reflective of your technical skills and experience.
• Relocation to Napier: $4k, plus support with schools, visa's, housing, and community network.
• Health Insurance: Southern Cross Wellbeing One Health Insurance for you and your direct family.
• True Flexibility: Flexible working hours designed around genuine well-being ("We hustle with balance") so you can manage your workload around family life.
• A Supportive Environment: A vibrant culture where agency, accountability, and continuous learning are celebrated.

Please note: This is a job post-only option. By applying, your details will be processed through Sprout People on behalf of Kwetta.