Technical Services Executive / Senior Technical Services Executive

1. Team Leadership

• Lead, supervise, coach, and motivate a team of technicians and support staff to achieve departmental KPIs and maintain high service standards.
• Monitor team performance, attendance, productivity, and work quality, providing coaching and guidance to support continuous improvement.

1. Service Operations

• Assist the Head of Department (HOD) in maintaining the quality, efficiency, and operational standards of the Technical Service Department.
• Oversee the day-to-day operations of the department to ensure efficient repair and service delivery while achieving departmental objectives.
• Oversee technicians' daily work schedules, manpower planning, job assignments, and deployment to optimise operational efficiency and ensure service jobs are completed within the established turnaround time.
• Collaborate closely with internal stakeholders to ensure smooth service operations, timely resolution of operational issues and effective support for customer service delivery.
• Serve as the operational escalation point for day-to-day issues by resolving routine operational matters and escalating issues requiring further review or decision-making to the HOD where appropriate.

1. Spare Parts & Quality Assurance

• Oversee the spare parts function by ensuring inventory accuracy, stock availability, and effective coordination of procurement activities
• Coordinate regular quality reviews of repair operations, documentation, and service processes, working with Team Leads to follow up on corrective actions and continuous improvements.

1. Administration & Continuous Improvement

• Manage departmental administrative matters, including operational documentation, service records, departmental reporting, and KPI reporting.
• Support the implementation of departmental projects, system enhancements, digitalisation, and process improvement initiatives to improve operational efficiency.
• Support departmental initiatives and undertake additional duties, projects, or ad-hoc assignments as assigned by the HOD to meet operational and business requirements.

Job Qualifications

• Diploma or Degree in Engineering, Business, Management or a related discipline.
• Minimum 3 years of relevant experience in technical service, after-sales service, repair operations, or service operations.
• Proven experience in leading or supervising a team of technicians or service support personnel.
• Strong leadership, communication, interpersonal, organisational, and problem-solving skills.
• Ability to plan, prioritise, and manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Customer-focused with a strong commitment to operational excellence and continuous improvement.