Technical Services Maintenance Technician- HVAC

For over 65 years, Mokon has set the standard for high quality heating and cooling process temperature control systems. We provide accurate and reliable temperature control ranging from -20°F to 700°F (-29°C to 371°C).

At Mokon, our customers trust us with their product production needs day after day, and that trust starts with our most critical asset – our people. We work to identify and develop talent, continuously focusing on innovation, learning and improvement to provide the best service and product our customers require. Are you ready to be a part of our Mokon team?

SUMMARY: Provide customer service technical support to customers and representatives and repairs relative to systems in the factory or the field by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Perform repair work and preventative maintenance on systems and equipment in the factory and in the field.
• Provide customer service to customers via phone, fax, e-mail, and in person for start-up, trouble-shooting purposes, or training classes.
• Define warranty claims and provide customer with estimates on repairs (in-house) and pricing and availability of parts to fix problems in field.
• Assist with the return authorization of units and parts. Track system issues in field (warranty/defects) and report through RM log. Process damage claims for all freight damage to systems.
• Assist the Service Manager set-up, train and manage network of trained Customer Service Centers to provide nationwide coverage.
• Provide customer service training to sales representatives.
• Act as back-up to Customer Service Technician and/or Manager
• Adhere to work instructions and SOP’s in accordance with ISO 9001.

EDUCATION and/or EXPERIENCE: A 2 year technical degree and/or training; or equivalent

combination of education and experience. Experience with MS Excel, Word, Access, PowerPoint and Outlook is required.

Join us as a Customer Service Technician and become part of a dynamic team committed to delivering outstanding client experiences!

Pay: $24.15 - $29.08 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Education:

• Associate (Preferred)

Experience:

• Technical/ maintenance support: 1 year (Required)
• mechanical system repair: 1 year (Preferred)

Work Location: In person