Technical Services Manager

About ROHA

From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives.

We are hiring Food Application and Technical Services Manager

Looking candidates from Food Color/Ingredient Industry

Candidates must be based in Cairo, Egypt

5 days Working

Reporting to Global Technical Services Director

Essential Duties and Responsibilities

• Develops and executes strategic business development plans with clear sales objectives in conjunction with sales, where technical support will result in increased sales.

• Responsible for directly impacting sales results and is held accountable accordingly.

• Establishes project goals and priorities and manages application project pipeline by continuously collaborating with Formulation, Operations, Marketing and Sales.

• Travels with the sales team as required and as part of business development plans, providing technical support and conducting customer presentations as needed.

• Prioritizes and assigns necessary resources to complete tasks associated with duties and responsibilities to ensure internal and external project demands are met on time.

• Oversees all application process and protocols and thrives for continuous improvement aligned with ROHA’s strategic business goals.

• Retains full responsibility and develops technical solutions to customer-driven and marketing-driven food and beverage projects from bench-top to commercial scale levels. This requires being able to perform in laboratory, pilot plant, and plant processing environments

• Demonstrates leadership and managerial skills while building a robust application team. Continuously works on improving the team’s understanding of food science and processes, problem solving skills, collaboration skills and customer focus.

• Manages career development plans of direct reports with guidance from direct manager.

• Provides technical and application support to customers and builds insights based on development learnings that can be used to accelerate customer development timelines

• Develops and maintains close liaisons with technical stakeholders at key customers by delivering superior customer service experience and value-added solutions in a timely manner.

• Continuously works with manager and other regional technical sales managers on improving technical sales support and internal technical support processes for the organization.

• In collaboration with marketing department takes ownership of all technical support, prototype development, and product displays needed for regional trade shows, and other marketing activities for the region.

• Updates all project recordkeeping systems and provides prompt communication to all stakeholders

• Understands the chemistry and functionality of food ingredients in color and dehydrated products formulations and remains current with relevant food and beverage industry trends.

Trains internal and external customers as needed on all technical aspects of ROHA businesses.

• Works closely with ROHA Production and Quality/Regulatory Departments to review, recommend and implement necessary changes to new and existing products through the manufacturing and QA/QC process as needed

• Approves specifications of raw material and packing material used for applications manufactured by the company

• Maintains a laboratory notebook and all required documentation for project work and ensures all team members follow appropriate recordkeeping processes.

• Ensures compliance with the regulations governing products developed by the company in assigned regions

• Is a champion for all safety requirements, offers suggestions to enhance site safety and reports all incidents/accidents to the management immediately

• Ensure all team members follow SOPs, GLPs, and GMPs where needed.

• Reports to Global Technical Services Director.