Technical Services Manager - Ruminant

As relentless advocates for intelligent nutrition, NOVUS delivers advanced technology, rooted in scientific research designed to help animals reach their full potential. Driven by our passion for science and our intrinsic innovation, we work alongside animal producers and owners around the globe, to help create a world where we feed solutions instead of treating problems.

Why choose NOVUS: Robust Benefits Package: Market-competitive compensation and locally selected benefits in every country where we operate.

Hybrid Work Model: We are committed to your work-life balance. Our hybrid work model lets you thrive whether you're at the office or working remotely.

Comprehensive Well-Being: Our employees’ well-being matters. We offer a variety of programs to support physical, mental, and emotional health.

Expect to be inspired, to innovate, and to make a lasting impact in the world of animal nutrition globally by joining colleagues in over 80 countries, devoted to transforming the animal nutrition industry.

NOVUS is Made of More™. More science. More insight. More inspiration. It’s called intelligent nutrition — and it’s how we show the world what we’re made of.

Are you ready to show the world what you’re made of?

General Responsibilities Provides advanced technical service and expertise to customers across the North American dairy sector (United States and Canada). This role strengthens the commercial organization by supporting product adoption, delivering technical training, and translating research insights into practical, field ready solutions. This position ensures that the Territory Sales Managers are equipped with the scientific understanding, tools, and confidence needed to effectively position and sell the full product portfolio—with particular emphasis on core nutritional solutions.

The role also serves as a critical liaison between the field and corporate R&D, ensuring that customer needs, emerging challenges, and real world performance data inform research priorities, product development, and technical messaging. Under the guidance of the Manager, the Ruminant Technical Support Specialist exercises moderate independence while contributing meaningfully to both short and long term commercial objectives.

• Leverage and merchandise technical programs at key accounts to maximize commercial value for the customer and Novus.

• Act as the key link between sales and R&D to successfully implement and validate our products in field at the customer level.

• Increase awareness of Novus products to feed mill nutritionists, nutrition consultants, and university/extension people. Represent Novus at industry meetings and symposia.

• Align with marketing in the development of product positioning, review of technical information for use in the sales effort, and play an integral role in the marketing/sales customer interface.

• Develop technical programs that enhance the Novus image and technical credibility throughout region.

• Provide technical support to sales managers and customers and forward technical agenda, supporting the use and correct positioning of Novus products in region. Train sales personnel in correct positioning and implementation of Novus products and value they deliver to our customers.

• Advise sales managers, analytical services, customer service, operations, marketing and other technical service staff worldwide.

• Adhere to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures related to position assignment.

General Guidance for Key Knowledge/Skills/ Experience

• PhD in Dairy Cattle Nutrition.

• 5+ years of animal nutrition experience.

• Advanced knowledge of nutrition and feed formulation in dairy and beef markets in assigned territory.

• Familiar with Sales process.

• Strong interpersonal and communication skills, with effective presentation skills in explaining complex products into key solutions.

• Strong analytical and problem solving skills with a proven ability to rapidly assess and respond to customer challenges.

Other Essential Requirements

• Fluent in English.

• Spanish is a plus (desirable).

Equal Opportunity Employer

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