Technical services representative

Emploi - Permanent Full-time - Agent/Clerk - Customer service

Succursale: Edmonton -Edmonton Alberta T5S 2X4

As soon as possibleSchedule: Monday to Friday (Day)

Salary: 55000-65000

Description:

The Technical Service Representative is responsible for performing evaluations related to parts and after-sales service for our various equipment lines.

You will receive training on the operation of different cleaning equipment and will interact with a diverse customer base from across Canada.

Responsibilities:

Reporting to the Customer Experience Director, the Technical Service Representative will be responsible for the following:

• Act as the primary point of contact for customer phone calls and email inquiries across Canada;
• Manage parts orders, customer quotations, service calls, and warranty claims;
• Investigate customer issues to determine the nature of the problem and identify appropriate solutions;
• Enter orders into the order management system;
• Verify product availability and coordinate activities to ensure timely and efficient deliveries;
• Monitor orders through to delivery and follow up with customers to ensure satisfaction;
• Work closely with the Field Service team across Canada.

Requirements:

• • Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele;
  • Basic skills in mechanics, electromechanics, and electricity;
  • Demonstrate curiosity and a strong interest in parts identification and sourcing;
  • Experience as a parts counter clerk or technical advisor (an asset);
  • Good communication skills and aptitude for customer service over the phone;
  • Good organizational skills, both in work methods and time management;
  • Respectful and customer-oriented;
  • General knowledge of computer systems (Microsoft Office suite);

Advantages:

• Group insurance coverage
• Long Term Disability Insurance
• Dental insurance
• Life insurance
• Employee discount
• Employee Assistance Program
• Travel insurance
• Reimbursement of training and development activities
• Clothing provided
• Telemedecine
• Employer's participatory RRSP
• Mobile holidays
• Corporate events

Note:

• You will be eligible for the group insurance program and the retirement plan with employer contributions;
• We offer 13 paid holidays per year (5 more than the minimum required by employment standards), as well as personal days.
• We care about our employees' health; that's why we provide free fruit and coffee and reimburse part of the registration fees for physical activities;
• You will benefit from training and participate in the launch of new equipment;
• You will contribute directly to customer satisfaction and loyalty through your technical expertise;
• And most importantly, you will join a team of dynamic, dedicated, and pleasant individuals!