Technical Services Representative

Help Customers Succeed. Solve Technical Challenges. Build Your Career.

Are you passionate about technology, troubleshooting, and helping customers find solutions? Do you enjoy working with advanced industrial systems and expanding your technical knowledge? If so, Amatrol is looking for a Technical Services Representative to join our team.

In this role, you'll provide technical support, perform field service activities, and assist with system installation and commissioning for our industry-leading technical training products. You'll work closely with customers and collaborate with engineering, manufacturing, and quality teams to deliver exceptional service and innovative solutions.

Whether your experience is in automation, industrial maintenance, robotics, HVAC/R, fluid power, mechatronics, electrical systems, or electronics, this position offers an excellent opportunity to grow your skills and make a meaningful impact.

Key Responsibilities

• Provide technical support and troubleshooting assistance via phone, email, and remote support platforms.
• Install, configure, and commission training systems at customer sites across North America.
• Diagnose and resolve mechanical, electrical, electronic, automation, and control system issues.
• Partner with engineering, manufacturing, and quality teams to identify root causes and implement improvements.
• Test, evaluate, and verify product performance to ensure customer satisfaction and reliability.
• Maintain accurate service documentation and contribute to internal knowledge-sharing efforts.

Required Qualifications

• Associate degree in a technical discipline or equivalent hands-on technical experience.
• Experience troubleshooting electrical, electronic, mechanical, automation, or industrial systems.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documents.
• Strong communication and customer service skills.
• Ability and willingness to travel up to 25% annually.

Preferred Qualifications

Experience with one or more of the following:

• PLCs and industrial control systems
• Robotics and automation technologies
• Electrical and electronic systems
• HVAC/R equipment and controls
• Pneumatics and hydraulics
• Mechatronics systems
• Industrial maintenance and troubleshooting

Don't meet every requirement? We encourage you to apply. We're interested in motivated individuals who are eager to learn, grow, and contribute to our team's success.

Why Join Amatrol?Growth & Development

• Industry leader in technical education and workforce development
• Company-sponsored training and professional development programs
• Hands-on exposure to emerging automation and industrial technologies
• Strong opportunities for career advancement

Stability & Culture

• No layoffs in company history
• Collaborative, team-focused work environment
• Opportunity to support technical education and workforce training initiatives around the world
• Long-term career stability with a respected and growing organization

If you're looking for a rewarding technical career where you can solve complex problems, support customers, and continue developing your expertise, we'd love to hear from you. Apply today and become part of the Amatrol team.

If you need an accommodation during the application process due to a disability, please contact Human Resources. Amatrol, Inc. is an Equal Opportunity employer. To be considered, candidates must submit a resume showing relevant work experience.

*This position is not eligible for placement by outside recruitment or staffing agencies.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Does the pay range listed in the job posting align with your salary expectations?

Experience:

• Technical or customer services: 2 years (Required)
• PLC: 1 year (Preferred)
• Robotics: 1 year (Preferred)
• Mechanical: 1 year (Preferred)

Ability to Commute:

• Jeffersonville, IN 47130 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person