TECHNICAL SERVICES SPECIALIST

Description At iNet , we’re redefining what it means to connect the world. Headquartered in the USA with operations spanning North America, Europe, the Middle East, Latin America, and Asia Pacific, we deliver cutting-edge satellite and networking solutions that solve our enterprise clients’ most complex communication challenges.

As we continue to expand our global footprint, we’re seeking a Technical Services Specialist to play a pivotal role in deploying next-generation technologies and supporting mission-critical installations. This position will be located in our Midland, TX office. This is not a remote position. As a Technical Services Specialist, you’ll be at the heart of our service delivery engine—ensuring every deployment meets the highest standards of performance, reliability, and client satisfaction.

• Lead Deployment Execution: Support the rollout of new products and services by coordinating across provisioning, field operations, logistics, and client teams.
• Validate & Certify Equipment: Inspect, test, and benchmark hardware to ensure readiness for activation—meeting both manufacturer specs and iNet’s quality standards.
• Enhance Field Readiness: Help develop and refine testing and certification protocols for our field operations team, ensuring consistent excellence across installations.
• Support Field & Remote Operations: Provide technical guidance during site activations, commissioning, and troubleshooting—resolving challenges with precision and speed.
• Operate Across Environments: Work primarily in our shop/warehouse with occasional field deployments, using advanced tools and diagnostics to verify system integrity.

Requirements Qualifications & Technical Expertise

• High school diploma or GED required; 2-year technical degree in electronics, engineering technology, networking, or systems engineering preferred
• 5+ years of hands-on experience in field technician or technical support roles
• Prior technical experience in networking, telecommunications, and wireless solutions
• Certifications or training in Cisco, Network+, or similar technologies
• Advanced knowledge of network components (switches, routers, firewalls) and RF technologies (VSAT, LTE, wireless radios, Wi-Fi)
• Proficient understanding of data and signal flow through networks, including the OSI Model
• Skilled in using telnet, RDP, traceroute, ping, and other troubleshooting tools
• Strong communication skills and ability to collaborate across teams
• Self-motivated, adaptable, and committed to continuous learning
• Ability to pass background check and a prestart drug & alcohol screen.
• Ability to lift up to 50 lbs occasionally and carry/push/pull moderate loads as needed

Position Details

• Full-time role with typical hours from 8am to 5pm
• Occasional on-call work may include nights and weekends
• Flexible scheduling to support business needs

Benefits At iNet, we know that great people make a great organization. We value our team and offer a comprehensive benefits package, including:

• Safety and customer-specific training and certifications
• Medical, dental, and vision coverage for employees and dependents
• $50,000 in paid life insurance
• Employee referral program
• Annual bonus potential
• Paid time off and holiday pay
• 401(k) plan