Technical Services Specialist

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job Description Job Purpose:

Responsible for providing technical advice and support regarding Castrol products, solutions and their applications - including resolving specific technical problems. Provision of technical training to internal staff, technical service vendors and customers where required, in order to improve overall customer satisfaction. Support the sales team in prospect and pipeline management as the technical expert as per the agreed technical offer framework for the market.

This includes the understanding of customer needs and developing value proposition in conjunction with account managers and/or sales executives with the right products and service offer in order to deliver benefit to customer based on value selling techniques.

Key Accountabilities:

• Responsible for delivery of the technical offer as required by MY, SG and PH MWB
• Responsible for providing accurate and safe product technical advice in line with the overall country approach
• Correctly specify appropriate Castrol products to be used for specific applications such as vehicles, trucks, mobile equipment and machinery
• Have a good understanding of risks associated with any recommendations to ensure advice given does not put the customer or business at an unacceptable risk
• Provide advice on equivalent Castrol product to replace a competitor’s product
• Ability to use a variety of resources such as OATS, product data sheets, fusion and other resources as well as personal experience and knowledge to provide accurate and safe product advice
• Support with any requests for technical services where application requirements are intricate, handling technical queries quickly and effectively.
• Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required
• Assist in coordinating all technical issues related to product trials and interpret laboratory reports, as required
• Keep abreast of the latest technical developments so as to be able to competently provide sound technical support
• Support technical knowledge empowerment to the field force through helping with technical training to sales teams, customers and distributors
• Provide technical training to internal staff, channel partners, technical service vendors and customers where required, in order to improve overall customer satisfaction
• Act as task owner for applicable compliance tasks assigned. Ensure timely and appropriate completion of tasks, consistent with operational controls, and record these as complete in the compliance task management system.
• Develop training materials and deliver training to meet the needs of the business and nominated customers
• Manage HSSE risks associated with travelling and attending customer’s sites
• Input into product development, highlighting customer and industry requirements and benefits
• Responsible for monthly updates OATS fusion portal Product Manager tool as part of the feed into Castrol product selector tool
• Others as advised by Line Manager

Requirements:

Education

• Relevant technical certification/degree mandatory. Bachelor’s degree in chemical, Engineering, Production or similar subjects. Master or MBA is advantage.

Experience

• Should possess sound technical understanding of lubricants and product applications. Engineering/technical background required
• A minimum of 2 years’ experience in automotive or industrial business environments including good exposure to automotive and industrial sales / management and preferably combined experience in manufacturing.
• It is critical that the incumbent possess strong skills in the areas of HSSE, knowledge of chemistry/mechanical or engineering. Demonstrated track record in problem solving in automotive & industrial markets

Technical Skills

• Possess a working knowledge of automotive and industrial lubricants, materials management, data systems, and laboratory services in order to direct subordinates' activities and to assist in problem resolution.
• Work well with others as a team and professionally demonstrate to customers
• Able to discuss trends of market movement and updated technology with customers
• Able to take lead in engagement with sales members including customers
• Prioritize works to meet critical date or cycle of monthly customer agenda
• Excellent presentation skills where professional technical expertise is required
• Ability to demonstrate value creation for customers
• Advanced project management skills
• RCA & Process driven approach to managing multiple projects and stakeholders
• Require significant problem-solving skills, and able to make judgement based on fact-based information (non-bias decision)
• Well-developed lubrication maintenance skills, customer management skills.
• Computer literacy and use of applications
• Ability to add value internally and externally, always looking for continuous improvement
• Team player, innovative and creative, have a strong bias for action
• Self-motivated with the ability to learn and share with other technical team members
• High mobility, up to 50% to support business needs across different geography.
• Current Valid Driver’s License – this role is considered a professional driver.

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [email protected].

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.