TECHNICAL SERVICES TEAM LEAD

As Technical Services Team Lead, you work with suppliers, customers and internal team to ensure that Vallen’s commercial machines are functional and efficient. You are also responsible supervising the team in providing configuration, installation, maintenance, troubleshooting, and servicing of machines.

What will you deliver?

1.     Machine Installation, Services and Maintenance

• Plan and lead machine installation projects.

  • This includes lead in configure, install, test and commission Vallen’s machines on new customer sites as required
  • Establish and implement process specification and troubleshooting in customer sites.
  • For vending machine: monitor, configure vending machine setting to ensure that the vending machine setup synchronises and is up to date with Cribmaster Client software.

• Plan and lead machine preventive maintenance schedule and repairs.

  • Assist and coordinate in machine maintenance and troubleshooting.
  • Diagnose the prognosis; estimate repair cost and minimize re-work status.
  • Schedule maintenance and repair services of vending machines for customers
  • Install and disassemble machines and take off parts for replacement or repair.
  • Examine or carry out tasks on broken machine parts.
  • Identify defective parts and give recommendations for repair requirements.
  • Diagnose the prognosis; estimate repair cost and minimize re-work status.
  • Replace, fix or realign machine parts and accessories in line with production specifications.

• Planning / Scheduling

  • Devise service planning for machines.
  • Ensure all services are arranged on time and efficiently managed with correct technical application towards the specifications.
  • Monitor machine running performance & devise improvement planning.
  • Provide professional consultation to customers after each service.
  • Delegate and manage work for technician in all machine / services operations.
  • Provide field service training to customer’s engineering team.
  • Back up for maintaining database of internal and external product test data.
  • Liaise with customer to maintain good control in the process flow.
  • Ensure proper safety and procedure related to the machines.
  • To lead on facilities management and EHS compliance.
  • Ensure world class customer service is achieved.
  • Ensure compliance with Vallen’s policies and procedures.

1.1.         Team Management

• Oversee daily activities of team members and provide assistance whenever needed.

• Manage the schedules and deployment of team members.

• Guide and train team members on proper processes.

• Direct company policies to staffs and enforce safety regulations.

• Set expectations, coach, motivate, organize and encourage teamwork to ensure set productivity targets are met.

1.2.         Safety Management

• Compliance with workplace safety programs & safety initiatives and enforce safety standards.
• Support in safety training programs and inspections to ensure staff and subcontractors abide policies and standards.
• Ensuring strict compliance of procedures in statutory workplace, safety, health & environment requirements at sites and required premises.
• Preparation and/or submission of safety reports and necessary audits.
• Support 5S Initiatives and HSE Compliance, include successfully to achieve BizSafe Star certificate.
• Assisting company safety related certifications and awareness.
• Assisting on obtaining relevant licenses for machineries and equipment.
• Liaise with Government authority, 3rd party professional bodies and vendors on facilities management requirement.

-Other ad-hoc duties assigned from time to time.

Key Qualifications

• Diploma/ Advanced/ Higher/ Graduate Diploma in Engineering (Mechatronic/ Electromechanical) or related disciplines
• Experience in machine servicing and installations
• Responsible, self-disciplined, organised
• Ability to work in a team
• Forklift or scissor lift certificates