Technical Solution Architect

Roles & Responsibilities

Solution Architecture & Design

• Design monitoring and observability strategies using Dynatrace including dashboards, synthetic monitoring, APM, infrastructure monitoring, and Davis AI insights.
• Architect end to end solutions using BMC Helix Operation Management(BHOM) and Helix ITSM Suite, including Incident, Problem, Change, Asset, Service Request, and CMDB.
• Understanding of SAM (Software Asset Management) and license optimization solutions using Flexera.
• Develop integration architecture between Helix, Dynatrace, Flexera, and external systems via APIs, web services, and event frameworks.
• Ensure alignment with ITIL, enterprise architecture standards, and security/compliance requirements.

Implementation & Delivery

• Roll out Dynatrace agents, tagging strategies, baselines, alerts, and distributed tracing.
• Manage migration initiatives, including onprem to SaaS migrations for Helix Operation Management or Dynatrace Cloud.
• Assist in building automated workflows, orchestration, and event correlation.
• Perform solution validation, testing, performance optimization, and documentation.
• Implement service mapping and discovery with BMC Helix Discovery
• Lead deployment, configuration, and customization of BMC Helix modules.

Stakeholder Engagement

• Work closely with service owners, business analysts, developers, and operations teams.
• Translate business requirements into scalable technical designs.
• Conduct architecture reviews and provide best practice recommendations.
• Present solution blueprints, technical roadmaps, and operational guidelines.

Governance & Best Practices

• Establish ITSM process maturity models and design process improvements.
• Define monitoring standards, tagging frameworks, and observability KPIs.
• Lead CMDB governance initiatives ensuring accuracy, reconciliation rules, and data quality.
• Drive automation initiatives to reduce manual effort and improve service reliability.

Support & Troubleshooting

• Provide Level 3 architectural support for complex ITSM and monitoring issues.
• Guide teams on root cause analysis, performance tuning, and incident reduction through observability insights.
• Oversee patching, upgrades, and maintenance of BMC, Dynatrace, and Flexera platforms

Generic Managerial Skills, If any

Process & Frameworks

• Strong understanding of ITIL v4 principles.
• Knowledge of ITOM, AIOps, observability frameworks, and CMDB be st practices.
• Experience with enterprise architecture frameworks (TOGAF preferred).

Soft Skills

• Excellent communication and customer facing presentation skills.
• Strong analytical, problem solving, and documentation abilities.
• Ability to lead cross functional technical teams and drive solution adoption

Salary Range: $130,000 - $150,000 a year

TCS Employee Benefits Summary Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE