Technical Solution Manager

We are seeking an experienced Technical Solution Manager to join PT Tech Security Solution in a full-time capacity, based in South Jakarta, Jakarta. This role is pivotal in bridging the gap between our technical capabilities and client needs, serving as a strategic advisor throughout the pre-sales and post-sales lifecycle. You will be responsible for understanding complex security requirements, designing tailored technical solutions, and ensuring successful implementation and customer satisfaction. This position is integral to driving our business growth and maintaining strong client relationships in the competitive technology and security solutions market.

Key responsibilities

• Lead and manage the cybersecurity technical team

• Conduct comprehensive needs assessments with prospective clients to understand their security challenges and business objectives

• Proactively manage daily activities, technical engagements, customer requirements, POC, and project execution to support business opportunities.

• Provide technical leadership for cybersecurity solutions, projects, POC, deployment, and implementation, Mentor and develop technical team members

• Understand customer cybersecurity requirements and develop and translate to customized technical solution proposals that align with client requirements and company capabilities

• Present technical solutions to stakeholders, clearly articulating value propositions and return on investment - Support presales activities, including solution design, technical presentations, demos, and POC

• Coordinate project implementation, troubleshooting, escalation, and technical support

• Develop technical documentation, proposals, architecture diagrams, and solution designs

• Stay updated on cybersecurity technologies, threats, and industry trends

• Collaborate with sales teams to support deal closure and guide the transition from sales to implementation

• Manage the technical onboarding and implementation process, ensuring solutions are deployed according to specifications

• Provide post-sales technical support and guidance to ensure client success and satisfaction

• Serve as the primary technical point of contact for clients, addressing concerns and optimizing solution performance

• Gather client feedback and communicate insights to product and engineering teams for continuous improvement

• Maintain detailed documentation of solutions, implementations, and client interactions

• Contribute to the development of technical collateral, case studies, and training materials

• Take ownership of technical activities that contribute directly to customer acquisition, project conversion, revenue generation, and customer retention.

• Collaborate with all stakeholders to achieve company revenue targets and sustainable business growth.

• Demonstrate a “company-first” mindset, understanding that technical excellence must ultimately support customer success and business results.

What we're looking for

• minimum bachelor's degree in computer science, Information Technology, Cybersecurity, or related field

• 5+ years of experience in cybersecurity, IT security, presales, or technical consulting in same industry

• Experience leading or managing a technical team

• Self-driven and results-oriented, with strong ownership of individual responsibilities and daily activities.

• a good person that have strong focus on company revenue, business growth, and commercial objectives.

• Proven experience in a technical pre-sales or solution engineering role, preferably within the technology security sector

• Strong understanding of cybersecurity concepts, infrastructure, and security solutions architecture

• Demonstrated ability to translate complex technical concepts into clear, compelling narratives for non-technical stakeholders

• Excellent communication and presentation skills with the ability to influence decision-makers

• Experience managing multiple stakeholders and balancing competing priorities effectively

• Knowledge of sales processes and commercial acumen to understand business drivers and deal dynamics

• Problem-solving mindset with the ability to design creative, pragmatic solutions to client challenges

• Project management experience, with the capability to oversee implementation timelines and deliverables

• Proficiency in English; Indonesian language skills are advantageous

• Experience working with enterprise customers is preferred

• Relevant technical certifications (such as CISSP, Security+, or equivalent) are preferred but not essential if you possess equivalent hands-on experience