Technical Solution Specialist

Department: Operations
Location: Remote
Reports To: VP, Solutions
Employment Type: Permanent - Full-Time

Job Summary

The Technical Solution Specialist is responsible for delivering tailored technical solutions that meet client needs and support the successful deployment and integration of InnovMarine’s products and services. This role involves working closely with clients, internal teams, and partners to ensure the effective implementation, configuration, and optimization of software solutions.

Key Responsibilities

Solution Design & Implementation (40%)

• Collaborate with clients and internal teams to design and implement technical solutions and process improvements
• Configure and deploy software products based on client requirements
• Ensure solutions are scalable, secure, and aligned with best practices
• Document solution architecture, configurations, and implementation processes

Technical Support & Troubleshooting (30%)

• Provide technical support during and after implementation
• Troubleshoot and resolve issues related to software functionality, integration, and performance
• Maintain detailed records of support activities and resolutions

Client Engagement & Collaboration (20%)

• Act as a technical advisor to clients, helping them understand and maximize solution value
• Work closely with sales, product, and consulting teams to align solutions with client goals
• Gather client feedback and contribute to product improvement initiatives

Other Duties (10%)

• Perform other related duties as assigned to support organizational goals

Qualifications & Skills

• Bachelor’s degree in Computer Science, Marine Engineering, or a related field; other relevant education will be considered
• Minimum 3–5 years of experience in technical solution delivery or support roles
• Strong understanding of software deployment, configuration, and integration
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Ability to explain technical concepts to non-technical audiences
• Proficiency in Microsoft Office Suite and technical documentation tools
• Experience working within matrix organization structures is an asset
• Maximo, Shipconstructor, PLM software experience (asset)
• Marine industry experience (asset)
• Bilingual (asset)

What We Offer

• 100% remote work, some travelling may be required
• Opportunities for professional development and growth
• Competitive compensation and benefits package
• Paid Time off including Sick days and Floater days
• A chance to make meaningful impact in a growing organization

Pay: $75,000.00-$85,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Work from home

Work Location: Remote